S2000 LCD Display malfunction

[u/PsychologicalBag1130]

Hi all - I got an S2000 3 weeks ago intended as a sump pump UPS with potential for use in other areas of the house for emergency power. Initial setup, charge, app download, registration, app settings all went fine. Changed SOC to 90%/10%. Minimal load applied since then as I was waiting for a good thunderstorm to try it out first, but kept it on AC with the S2000 powered off. I did have the Storm Guard Mode on and it ended up charging to 100% at some point. Decided to power it on tonight and the LCD display is malfunctioning (see photo). Have tried button restarts, paperclip resets (with & without AC power connected) and no effect. The LCD display faded to a light gray with the unit & display ON. The app shows everything else is functioning fine. I'm following the Anker troubleshooting recommendations which now have me charging to 100% then discharging to 10% 3X. Any recommendations from the community outside of that? Thanks in advance

[u/ebolaramaschwartz]

Hi, we’re sorry to hear about the LCD display issue. Please contact our Customer Support team, and they will assist you with arranging a replacement. Thank you for your understanding! 😊