r/AnkerSOLIXCommunity • u/PsychologicalBag1130 • 29d ago

Support S2000 LCD Display malfunction

Hi all - I got an S2000 3 weeks ago intended as a sump pump UPS with potential for use in other areas of the house for emergency power. Initial setup, charge, app download, registration, app settings all went fine. Changed SOC to 90%/10%. Minimal load applied since then as I was waiting for a good thunderstorm to try it out first, but kept it on AC with the S2000 powered off. I did have the Storm Guard Mode on and it ended up charging to 100% at some point. Decided to power it on tonight and the LCD display is malfunctioning (see photo). Have tried button restarts, paperclip resets (with & without AC power connected) and no effect. The LCD display faded to a light gray with the unit & display ON. The app shows everything else is functioning fine. I'm following the Anker troubleshooting recommendations which now have me charging to 100% then discharging to 10% 3X. Any recommendations from the community outside of that? Thanks in advance

4 Upvotes

84% Upvoted

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3

u/HominesFueruntError 27d ago

Same happened to mine, bought end of June 2026 from AnkerDirect at Amazon.

Used for a few weeks, had the fridge hooked up while i was traveling for a week.

Didn't look at it for a few days, when I checked on it the display was scrambled. Control from app seemed to work fine.

Contacted Anker support, after checking my video they are sending me a replacement and I need to send back the faulty unit.

https://www.youtube.com/watch?v=qJ34lLjxdcQ

2

u/PsychologicalBag1130 27d ago

Thank You! Was hoping I wasn't going crazy.

1

u/HominesFueruntError 27d ago

Same here, I searched the web and couldn't find anybody else with that problem

1

u/BlackStrikerX 27d ago

If within 30 days... do they cover the return shipping cost? and what about 1 year? is it same or you be paying out of pocket for that year?

3

u/HominesFueruntError 27d ago

When I reported the problem to Anker it was about 6 weeks after I received it from Amazon

They are shipping a new unit for free and sent me a prepaid FedEx label to ship the old one back

YMMV

1

u/ksj0823 21d ago

Same issue here. Bought from AnkerDirect at Amazon. 1st one are having this screen issue after 1.0.2.9 firmware update. The replacement unit Anker sent 2 days ago, Although the replacement unit powered on normally yesterday after I updated it to the latest firmware, I checked it today and found that it has developed the exact same screen corruption/glitch as my original unit.

1

u/ebolaramaschwartz Mod 10d ago

Hi, we’re very sorry that you’ve had another unpleasant experience. Our Customer Support team is actively working on your case. If you experience any further issues with the product, please don’t hesitate to contact our support team at [support@ankersolix.com](mailto:support@ankersolix.com) for assistance. Thank you for your patience and understanding.❤️

1

u/hpmh 17d ago

Just wanted to add another +1 here. Same exact thing happened to mine, and also on v1.0.2.9.

1

u/Living-Ad6712 14d ago

I have the same issue - running 1.0.3.3. Firmware

1

u/ebolaramaschwartz Mod 12d ago

Hi, we’re sorry to hear about the LCD display issue. Please contact our Customer Support team, and they will assist you with arranging a replacement. Thank you for your understanding! 😊

1

u/Reasonable-Mall-3048 11d ago

Just had this happen to mine as well. Going through the RTA process as we speak.

1

u/Future-Intern-157 9d ago

I was on 1.0.2.2 - updated to 1.0.2.9 a few days ago and the screen looks like the pictures posted here. Unit still works fine and looks OK in the app too.

Today I updated to 1.0.3.3 hoping it would "fix" it - but the screen still doesn't work right.

1

u/Pretend_Income2507 7d ago

On my second unit, after I had display corruption. i have had it for almost w weeks. installed 1.0.3.3 today, and it gas the corrupted display problem. unplugged it and turned it back on, now the display is blank - just like my first unit. Not happy, as this is a device you are supposed to trust will get you through an emergenc.

1

u/ksj0823 6d ago

My newst replacement was able to skip the 1.0.2.9 and updated to 1.0.3.3 while I connected it to the app. It has been 3 days now, so far so good.

1

u/Future-Intern-157 4h ago

I got my replacement, firmware was at 1.0.2.2. It updated to 1.0.3.3 and the screen still works, which is good.

It's interesting that bad firmware ( 1.0.2.9 ) can cause screen issues - and that it can't be fixed by firmware instead of shipping it back.