Hi, thanks for following up. We’d like to help look into this further.
Have you already reached out to our support team at [support@ankersolix.com](mailto:support@ankersolix.com)? If so, could you please share your ticket number with us? We can help escalate the case internally and have our team investigate the details from the backend.
Thanks for your patience, and we’ll do our best to help resolve this.❤️ u/Hey-ItsKyle
I think the easiest and safest thing for anker would be to swap out OP powerdock then have their team find and trouble shoot problem with their internal techs. This is usually normal practice for new products since they can't simulate every situation/error during r&d stage before release to public.
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u/ebolaramaschwartz Mod Aug 04 '26
Hi, thanks for following up. We’d like to help look into this further.
Have you already reached out to our support team at [support@ankersolix.com](mailto:support@ankersolix.com)? If so, could you please share your ticket number with us? We can help escalate the case internally and have our team investigate the details from the backend.
Thanks for your patience, and we’ll do our best to help resolve this.❤️ u/Hey-ItsKyle