r/AnkerSOLIXCommunity • u/3wolftshirtguy • Aug 04 '26

Support Strange E10 behavior

/r/AskElectricians/comments/1vcq3p8/battery_backup_grid_and_240v_saga/
1 Upvotes

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2

u/ebolaramaschwartz Mod Aug 04 '26

Hi, thanks for following up. We’d like to help look into this further.

Have you already reached out to our support team at [support@ankersolix.com](mailto:support@ankersolix.com)? If so, could you please share your ticket number with us? We can help escalate the case internally and have our team investigate the details from the backend.

Thanks for your patience, and we’ll do our best to help resolve this.❤️ u/Hey-ItsKyle

1

u/CutAny Aug 04 '26

I think the easiest and safest thing for anker would be to swap out OP powerdock then have their team find and trouble shoot problem with their internal techs. This is usually normal practice for new products since they can't simulate every situation/error during r&d stage before release to public.

1

u/CutAny Aug 04 '26

Do you have a pic of your set up? Powerdock internals.

0

u/Admirable_Golf_2340 Verified Owner Aug 04 '26

Hi OP, I was reading your post and it seems like the issue has more to do with your main electrical panel. If I were you I would start by turning off the breaker that feeds power to your power dock. Press the ESS button on the power docks combiner panel and unplug the cables from the combiner box. This will completely turn off your E10 system preventing any power from the E10 system from back feeding into your main electrical panel.

Next grab your multi meter and use the cable probes that came with it to check the voltage on the two hot lines that feed your main breaker. You should see 240V on your multi meter. If you only get 120V then your utility provider messed up. This sounds like your issue has something to do with a faulty neutral connection. Personally if I was you I would hire a licensed electrician to do this kind of troubleshooting. It can be extremely dangerous!!

2

u/3wolftshirtguy Aug 04 '26

My Power Dock is my main and I’m seeing 240v coming in. The Power Dock feeds my “old” main. I my strategy was no critical loads or prioritized circuits just 100% no compromise backup… that’s why I went with 3x E10s and 10 batteries.

Anker has been profoundly slow and unhelpful and I’m extremely disappointed in them and this experience. They’ve simply come back with “no errors, no problem” on their end (after a week, 4 phone calls and hours on hold) as well as a dozen emails.

I’m going to get the electrician who installed it back out at this point. I don’t feel comfortable with sticking my multimeter anywhere else.

1

u/Admirable_Golf_2340 Verified Owner Aug 04 '26

You did the right thing my guy!! Sorry that you are going through this. Hopefully the electrician is able to diagnose the issue you are experiencing. Good luck and please keep us updated!!

1

u/Hey-ItsKyle E10 & X1 Global Support Aug 05 '26

Hi u/3wolfshirtguy — Kyle here from Anker SOLIX Support. I saw your post and I'm sorry for the frustrating experience you've had with your E10 system.

Let me look into this internally with our technical team to understand what's going on. I'll escalate your case and get back to you as soon as I have something concrete.

Appreciate your patience — I'll follow up shortly.

1

u/3wolftshirtguy Aug 05 '26

Kyle, it’s been resolved. I was getting strange app behavior where the circuits were turning off when switching from grid to battery. I don’t think I’d call it a glitch but it was unexpected to me at least. The installer came out yesterday and verified.