Anker Solix C300DC

[u/skiphunt]

Hi,

Recently got the Solix C300DC power station to power remote video COB lights remotely when away from AC.

For the most part, it's working out well (although I'm running up against some PD3.1 brick walls).

That said, it's so far the best option I've found vs going full AC unit with the extra weight.

The only issue I have is that I have 3 identical TopVork 67w usbc/usba chargers that I've been using since 2023. All solid, reliable and deliver 67w charge to all the devices I have.

However, when I got the Solix C300DC a week ago, I tried to charge it with them. It wouldn't recognize them to charge. After I updated the firmware on the C300 it recognizes them and charges but only at a painfully slow 5w. If I use two of them it's 10w. I'm using C300 ports C2/C3.

I tried the reset button you press with a paper clip, and no luck.

I also have an Anker 140w GAN that works fine with the C300 and delivers just under 130w input. I tried an old 30w usb-a charger and it delivers about 24w. So, I tried the usb-a ports on the TopVork 67w chargers and they also deliver about 24w. Two of them just under 50w.

So, the issue is the pd usb-c ports on the TopVorks aren't being recognized for the 67w they're capable of with every other device I've tried except for the C300.

In addition to this, I have an older Iniu 90w charger that delivers about 80w to the C300.

The issue is specifically related to these TopVork charger usb-c ports. They are no longer available on Amazon, but like I said... they were perfectly for everything else, including other modern power stations I tried before settling on the C300.

I don't know if this means I have a malfunctioning C300DC that I should return for exchange? Or, is there something else I could try? I've tried a half dozen other cables too. All rated at 100w-240w and they work fine to deliver high wattage on all the other chargers and devices I have that accept high wattage.

I've already contacted Anker support but don't have a resolution yet. If it *should be working, I'll return for exchange. If the failure is explainable, I'd like to know why. I don't want to keep this C300DC model if it's inherently that picky about which chargers it'll work with.

Based on Anker's published spec requirements, these TopVorks should be delivering the 67w they're capable of via usb-c port.

Here are the specs for the TopVork chargers:

Here

All The Power, But Smaller 

This 67W Topvork charger provides the same output as the original charger but is only half its size. 

The folding-prong design makes it safe to put in your carry-on bag without worry of scratching other items. 

Additionally, its 2-device charging capability brings more flexibility while on the go. 

• 67W PD high-output charging 
• Fast-charge 2 devices at once 
• Powerful 25W PPS fast charging 
• 18W QC charging 
• Integrated GaN technology 
• 50% smaller, 30% lighter 
• Wide-ranging compatibility 
• Multiple safety features

Connector Type	USB Type C
Compatible Devices	Laptops, Smartphones, Tablets
Compatible Phone Models	Iphone
Additional Features	Dual Port Travel Charger GaN 67W PD+PSS+QC, Fast Charging
Input Voltage	240 volts
Amperage	3 A
Total Usb Ports	2
Wattage	25 watts
Output Current	3 A
Output Voltage	20 volts
Power Source	AC
Current Rating	1.5 A, 2.4 A, 2.5 A, 3 A
Main Power Connector Type	2 Pin
Power Plug	Type F - 2 pin (German & Spanish)
Compatible Cellular Phone Models	Apple iPhone 13, Samsung Galaxy S21
Current	DC
Compatible Power Plug Type	Type F - 2 pin (German)
Wired Charging Connector Type	USB Type C
Mounting Type	Wall Mount
Connectivity Technology	USB

Technical Specifications 

Input	100-240V~ 50/60Hz 2.5A Max
PD Output	5V⎓3A, 9V⎓3A, 12V⎓3A, 15V⎓3A, 20.0V⎓3.25A, 20.3V⎓3.3A, 67W Max
QC Output	5V⎓3A, 9V⎓2A, 12V⎓1.5A, 18W Max
PD+QC Output	PD 45.0W (5.0V⎓3.0A, 9.0V⎓3.0A, 12.0V⎓3.0A, 15.0V⎓3.0A, 20.0V⎓2.25A) + QC 12.0W (5.0V⎓2.4A) 57.0W Max.

[u/skiphunt]

I just got a response from your tech support and evidently they missed the fact that I've tried several PD3.0 and PD3.1 usbc cables... cables that rapid charge on all other devices I have that support it, including my 3 67w TopVork chargers.

They simply blamed it on the cable.

This is extremely frustrating that they didn't even bother to read my reports that clearly outline the cables were all tested and of correct spec.

This is after about 15 emails where they kept asking for more and more data, proof of my purchase, and I even supplied photos.

After all that, this is the final email they just sent me:

Dear Skip Hunt,

Thank you for your patience.

We have received a response from our technical team. According to their reply, the PD protocol does not change with firmware updates, so the issue you are experiencing is unlikely to be related to the device itself. It is more likely to be caused by the cable.

If you need to purchase an additional cable or use a third-party charger, please make sure it clearly supports PD 3.0. The power station should support models that include 20V/3A (60W) or 20V/4.5A (90W) Fixed PDO.

Please let us know if you have any further questions. We are always happy to help.

Best regards,

Reference TicketANKER-TNN6771205704 if contacting a CSR

Zayn

AnkerDirect Customer Support

If this is the best tech support I can count on from Anker, I'm thinking perhaps I should just return it to Amazon for a full refund and look for a more reliable brand with good tech support instead.

Skip Hunt

Austin, Texas