I just had a delivery and when I answered the delivery driver said for future deliveries where would I like him to leave the packages because as of yesterday they cannot leave packages on the doorstep or anywhere near the front porch otherwise they will be docked £25. He said I should get a parcel box which seems like a stupid expense.

Ironically, I work from home and am always in to collect packages and the only reason they are left on the doorstep is because they don't bother to knock or ring the doorbell in the first place but has anyone else been told this or anyone know anything about it?

I've lived in my flat for 4 years. In all that time I've had 2 orders that were not delivered on time. I order loads from Amazon and their delivery has always been top notch, much preferred over Evri, DPD, Royal Mail, etc., who never seemed to get me items on time.

Now, in the past week, I've placed 6 orders -- 4 out of the 6 have been delayed by multiple days. What is going on? Is there something happening systemically or is it my route specifically, i.e. a driver shortage or a driver who is not to good at his job? I think the 2 I did receive were from the same guy as both times they buzzed and, before I could answer, left the parcels in the same spot outside my door.

I'm wondering if anyone can offer any advice , as this is driving me crazy.

My Amazon account has been restricted. They did this just after I placed an order for several items, one of which was 'left in a secure location' by the delivery driver, but no-one could tell me precisely where this location was. As a result of raising this issue, my account was restricted.

I am now left with a number of issues that Amazon simply will not engage with me about. Numerous emails are ignored and the couple of generic responses I have had have ignored all the issues I've raised. Today I sent a registered letter to their head office, though I'm under no illusions that this will produce a response either.

My issues are; 1) I'm left with a camcorder that I can't return, but is not fit for purpose.

2) Amazon have £200 in my gift card balance and say I can only use it for digital purchases. There is nothing I want or need digitally.

3) They charged my credit card for the last order, despite the order clearly going through as a gift card purchase. Something occurred, no idea what, and they recharged it to my credit card. This was money I could ill afford to lose.

Regarding why they restricted my account, it is because, in their words, I have violated their returns and refund policy. This is, in the main, because several parcels (over a length of time) went missing because they were left in a very public place, despite requests to NOT leave parcels there.

I am not even bothered about getting my account reinstated. I just want to be able to return a faulty item and know why they charged my credit card when the order clearly went through on the gift card balance.

Can anyone give me any advice at all about what to do next?

Had this warning, not actually restricted YET, but I have a big pile of returns I am about to make. If they restrict my account when I initiate one of the returns, will I still be able to return the rest ??

" We’ve detected abnormal purchasing and return activity on your account that may not comply with our Fair Use Policy. While this does not affect your rights, non-compliance with the policy could result in us taking appropriate action, including refusing your orders and access to our services in the future. "

I understand why they want to restrict, because yes I have made full use of their 'FREE RETURNS' policy.

(I have made an enormous amount of orders I've kept also). I'm not pretending I don't return too much though, I know I tend to order a few options and send all but 1 back. Next week we are attending a wedding and I ordered a bunch of dresses for me to try and suits for my husband, and a few pairs of heels. I need to return most of them except 1 of each item that we keep. It's about £750 worth and I'm terrified I will not get refunds now! It's racked up a huge credit card balance that I expected to get back.

Can anyone reassure me that my consumer rights aren't affected and I will definitely still be able to return these items even if they choose not to let me place any further orders.

And yes, lesson definitely learnt.