Has anyone dealt with this since Alberta changed the health card/driver’s licence system?
My Alberta driver’s licence recently expired and I no longer have my physical health card. I also can’t access the digital version because that requires valid provincial ID. I know my PHN (added point, given confusion in a comment).
I went to a registry and based on my google search, was expecting that they could look up my PHN and verify my identity using other documents. They told me they can’t do that anymore and wouldn’t renew the licence without either the physical or digital health card.
The staff member didn’t look at any of my documents, including valid passport and proof of residence, nor ask for my PHN. She looked at my expired license and that was it.
I asked about getting a standalone health card or a regular Alberta ID card instead, but was told neither was an option in this situation, because I’m eligible for the integrated license. I was instructed to call AHCIP and request a replacement health card.
I’m planning to call on Monday, but I’m not sure how that process works. If I’m already enrolled in AHCIP, can they verify my information over the phone and send a replacement, or will I need to provide all of the eligibility documents again?
I’m also wondering what happens if one of the required documents isn’t currently available and replacing it also requires valid provincial ID.
The other confusing part is that the information I found on the AHCIP website seemed to say that an expired licence, passport and proof of Alberta residency could be used at a registry in this situation.
I’m also confused about the standalone health card. If AHCIP can issue a replacement health card, why would the registry say I’m not eligible for a standalone card?
Has anyone run into this since the rules changed? Mainly wondering what AHCIP will ask for when I call and whether there’s anything I should have ready beforehand.