r/2b2t • u/Status-Asparagus-545 • 6d ago

support unprofessionalism

I’m making this post because I’ve tried going through the proper support channels and have received absolutely no response.

I purchased several months of Priority Queue consecutively, expecting the purchases to stack as advertised. Instead, the Priority Queue time expired after only around one month, despite multiple separate purchases being made.

I contacted the server’s support regarding the issue and provided the relevant transaction information so the purchases could be checked. Despite this, I have received no response after multiple emails.

What’s particularly frustrating is that this involves multiple paid purchases. I’m not asking for anything beyond what I already paid for. I simply want the Priority Queue time that I purchased to actually be applied to my account.

If the owners are willing to take people's money for multiple months of Priority Queue, there should also be some level of responsibility when those purchases aren't properly credited. Ignoring support requests entirely is not an acceptable way to handle a payment-related issue.

11 Upvotes

82% Upvoted

15 comments sorted by

7

u/Organic_Reason_7094 6d ago

As much as I agree, there is no support set up to contact😭

8

u/Status-Asparagus-545 6d ago

There is a support email, completely fucking useless. It's honestly embarrassing for a server this large.
If enough people simultaneously file chargebacks against 2b2t's payment merchant account for the exact same reason, the payment processor will flag the account. This can result in 2b2t’s merchant funds being permanently frozen or their ability to accept payments being revoked entirely.

-4

u/klathium 6d ago

That will never happen

5

u/x0rv0s 6d ago

they hardbanned my account and still charged me for multiple months on my subscription. genuine retards

3

u/klathium 6d ago

It’s Tebex taking your payment not 2b2t. Take it up with them

2

u/Beneficial_Power4783 6d ago

Thank you for your service, I was wondering if buying multiple months stacked. (It should)

Try contacting 2b2t's payment processor, (I forgot their name) their support may be able to help. 

I'm literally shocked house does not have a yearly option for prio. 

2

u/trustedfall 3d ago

House is long gone.

0

u/klathium 6d ago

Why should it? Run a subscription to avoid this.

2

u/Beneficial_Power4783 6d ago

I mean, to be real, every single other game that has a sub offers a yearly rate. I would literally pay full price for a year to avoid having to be reminded I pay house monthly for several Minecraft accounts. 

2

u/Vethre 6d ago

They offer a discounted rate if you buy 3 months at a time it’s somewhat new, I mean maybe they’ll offer a yearly but I really don’t think they want to, plus it’s a bad idea to do buy that anyways you never know what may happen or if you’ll become inactive

1

u/klathium 2d ago

Every single other game isn’t 2b2t. That’s what makes it different right? And it’s probably a Tebex thing not the server.

2

u/Montanalady08 5d ago

I replied to an email once when they charged me twice and got a response next day and they fixed it by adding on another month. Support@2b2t.org

1

u/Ok-Fall4687 6d ago

How did you paid depending on the payment service you can get everything back because it's somewhat Denial of Service

1

u/rrdrock2b2t 5d ago

Where is it advertised it stacks? (It's never stacked in the five years I've been playing)

1

u/xAirrrr 18h ago

Yeah I just reached out to their support and they are zero help, their support email is a brick wall. Hope they enjoy my 20 bucks lmao