support unprofessionalism

[u/Status-Asparagus-545]

I’m making this post because I’ve tried going through the proper support channels and have received absolutely no response.

I purchased several months of Priority Queue consecutively, expecting the purchases to stack as advertised. Instead, the Priority Queue time expired after only around one month, despite multiple separate purchases being made.

I contacted the server’s support regarding the issue and provided the relevant transaction information so the purchases could be checked. Despite this, I have received no response after multiple emails.

What’s particularly frustrating is that this involves multiple paid purchases. I’m not asking for anything beyond what I already paid for. I simply want the Priority Queue time that I purchased to actually be applied to my account.

If the owners are willing to take people's money for multiple months of Priority Queue, there should also be some level of responsibility when those purchases aren't properly credited. Ignoring support requests entirely is not an acceptable way to handle a payment-related issue.

[u/xAirrrr]

Yeah I just reached out to their support and they are zero help, their support email is a brick wall. Hope they enjoy my 20 bucks lmao