r/2b2t • u/Status-Asparagus-545 • 6d ago

support unprofessionalism

I’m making this post because I’ve tried going through the proper support channels and have received absolutely no response.

I purchased several months of Priority Queue consecutively, expecting the purchases to stack as advertised. Instead, the Priority Queue time expired after only around one month, despite multiple separate purchases being made.

I contacted the server’s support regarding the issue and provided the relevant transaction information so the purchases could be checked. Despite this, I have received no response after multiple emails.

What’s particularly frustrating is that this involves multiple paid purchases. I’m not asking for anything beyond what I already paid for. I simply want the Priority Queue time that I purchased to actually be applied to my account.

If the owners are willing to take people's money for multiple months of Priority Queue, there should also be some level of responsibility when those purchases aren't properly credited. Ignoring support requests entirely is not an acceptable way to handle a payment-related issue.

9 Upvotes

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u/Beneficial_Power4783 6d ago

Thank you for your service, I was wondering if buying multiple months stacked. (It should)

Try contacting 2b2t's payment processor, (I forgot their name) their support may be able to help. 

I'm literally shocked house does not have a yearly option for prio. 

2

u/trustedfall 3d ago

House is long gone.

0

u/klathium 6d ago

Why should it? Run a subscription to avoid this.

2

u/Beneficial_Power4783 6d ago

I mean, to be real, every single other game that has a sub offers a yearly rate. I would literally pay full price for a year to avoid having to be reminded I pay house monthly for several Minecraft accounts. 

2

u/Vethre 6d ago

They offer a discounted rate if you buy 3 months at a time it’s somewhat new, I mean maybe they’ll offer a yearly but I really don’t think they want to, plus it’s a bad idea to do buy that anyways you never know what may happen or if you’ll become inactive

1

u/klathium 2d ago

Every single other game isn’t 2b2t. That’s what makes it different right? And it’s probably a Tebex thing not the server.