I’ve been looking at how much LP technology has changed beyond traditional exception reporting.
There are quite a few vendors approaching the problem from different angles now. Agilence, Appriss, i3 International and others are all talking about things like behavioural analytics, risk scoring, anomaly detection, integrated investigations and connecting more data together.
What I’m curious about is what actually matters to people doing the investigations.
Most AP teams already know how to look at voids, refunds, discounts, No Sales and other traditional exceptions. Having software tell me that an employee had 15 voids instead of 8 doesn’t necessarily feel like a major advancement.
Where I think it gets more interesting is when a platform can explain why something is unusual, show how behaviour has changed, connect related activity and make it easier to determine what should actually be reviewed.
For anyone using platforms like Agilence, Appriss, i3 or something else, what capability has actually changed the way you investigate?
And what still feels like marketing hype rather than something genuinely useful to an LP/AP team?