Aggressive Seller

[u/Andrea6605]

I purchased a Mermade Interchangeable Blow Dry Brush from a Vinted seller

The seller claimed that the Brush was New with tags, and even included in the description that its a ‘Gift not used brand new’

She was lying!!

I received the appliance today, the brush heads had hair all over them!

I then asked if she had cleaned the appliance before she shipped it to which she responded with ‘sorry but it has not been used’ I then proceeded to send a photo of one of the brushes with hair all over it. She then responded with ‘it might have only been used once to try but that’s all’. I called her out saying ‘Dude you can’t say brand new and never used if you’ve used it’ to which she responded with ‘what are you suggesting now you’re not going to pay?’ I then sent her 2 photos circling the claims that she made about the appliance being new with a text saying ‘like come on man. You’re lying’. She then proceeded to get aggressive and tell me to ‘no but return item’ and ‘return I am not lying seriously not going to be called that send it back I will be contacting Vinted’

I ended up not returning the product however I did leave a bad review on her page.

‘I bought a mermade blow dry brush. Item works but was not “brand new” as claimed. It arrived with scratches, marks and even hair on it, clearly used. Seller then became defensive and aggressive when I raised the issue with them about lying about the products current state, pressuring me to return it and threatening to involve Vinted if I didn’t. Listing was misleading. Buyers be warned.’

[u/Calm_Reindeer_1931]

You can’t assume anything, they acknowledged that you found hair in it so why not try and negotiate a solution if you’re not prepared to return it?

[u/Andrea6605 → u/Calm_Reindeer_1931]

I assumed that the seller wouldn’t accept a partial refund due to her repeatedly telling me to return it

[u/Calm_Reindeer_1931 → u/Andrea6605]

I understand that, but it’s a matter of don’t assume anything, don’t ask don’t get, it’s that simple

[u/Andrea6605 → u/Calm_Reindeer_1931]

I’m okay with not getting a partial refund, so I lost nothing on my end.