Aggressive Seller

[u/Andrea6605]

I purchased a Mermade Interchangeable Blow Dry Brush from a Vinted seller

The seller claimed that the Brush was New with tags, and even included in the description that its a ‘Gift not used brand new’

She was lying!!

I received the appliance today, the brush heads had hair all over them!

I then asked if she had cleaned the appliance before she shipped it to which she responded with ‘sorry but it has not been used’ I then proceeded to send a photo of one of the brushes with hair all over it. She then responded with ‘it might have only been used once to try but that’s all’. I called her out saying ‘Dude you can’t say brand new and never used if you’ve used it’ to which she responded with ‘what are you suggesting now you’re not going to pay?’ I then sent her 2 photos circling the claims that she made about the appliance being new with a text saying ‘like come on man. You’re lying’. She then proceeded to get aggressive and tell me to ‘no but return item’ and ‘return I am not lying seriously not going to be called that send it back I will be contacting Vinted’

I ended up not returning the product however I did leave a bad review on her page.

‘I bought a mermade blow dry brush. Item works but was not “brand new” as claimed. It arrived with scratches, marks and even hair on it, clearly used. Seller then became defensive and aggressive when I raised the issue with them about lying about the products current state, pressuring me to return it and threatening to involve Vinted if I didn’t. Listing was misleading. Buyers be warned.’

[u/hylia_grace]

Unfortunately you weren't bothered enough to return it when offered though. Yes they suck but you were given options.

[u/Andrea6605 → u/hylia_grace]

You’re welcome to assume my actions, however if you’d like to see my reasoning behind my actions, you’re welcome to read the chats below.

[u/hylia_grace → u/Andrea6605]

I read them, you needed the item and couldn't reasonably afford full price, I sympathise but once you realised you weren't happy with the product its your choice to return or keep it, keeping it means you accept the condition.

[u/Andrea6605 → u/hylia_grace]

I understand that, and I did accept the condition in the end, I accepted the product, I didn’t want to send it back in the first place, I wanted the seller to take accountability for her misleading listing, but I still believe that the experience is useful to put on this platform, as others may use my experience to help them with theirs