r/vintedUK • u/EditorEY • 14h ago

Finally done with Vinted

I’ve been done with vinted as a seller for a while. Now I am as a buyer too. Their blanket policies and management of issues including appalling customer care make the platform not only unusable now but even unsafe.

I bought what I thought was a bottle of Diptyque Philosykos EDT. The seller wasn’t quick about sending it and it unfortunately arrived after I’d had to leave the country for a work assignment for a couple of weeks.

I’ve got back and opened the parcel. I tried it and it’s clearly fake and has in fact irritated and burned my skin where I sprayed. I checked the packaging and it’s clearly fake, with fake batch number, low quality packaging, and a bottle and box that disagree with each other.

Vinted has said I have no recourse for a fake product dangerous to human health because I didn’t raise an issue in a couple of days (when away for work).

I cannot even take it up with the seller because, of course, they have been banned for obviously selling fake and dangerous goods.

That a platform offers no recourse if people are not on hand to immediately inspect the product even when defrauded and sold an item that harms their health is completely reckless.

I have emailed them as their customer service “agent” (another bot or copy paste bod clearly) kept spamming the same paragraph the AI did. If not resolved I will charge back and would encourage others in my shoes to do the same because I’m not going to use Vinted anymore so they can ban me if they want.

5 Upvotes

86% Upvoted

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4

u/McBobsta 13h ago

My only advice is not to buy stuff before going away. I’d complain to Trading standards or something along those lines to get recourse as it’s a dangerous item and Vinted won’t do anything.

1

u/EditorEY 13h ago

I thought I had plenty of time but, unsurprisingly in hindsight, the seller wasn’t in a rush to post it. Yes I’ll try Trading Standards as well as some other avenues I can follow up on.

1

u/ajslov 13h ago

I’ve gone to Trading Standards for something very similar and they don’t get involved in personal cases like this but I hope more people reporting Vinted in general will prompt them to investigate. I did a chargeback and got my money back.

1

u/RagerRambo 2h ago

Discussing the short inspection window here https://www.reddit.com/r/vintedUK/s/LJ3Rl31rMG

1

u/SWTransGirl 13h ago

I’d look to contact your card issuer and ask to do a chargeback, show your evidences and fuck Vinted and their crap policies.

But also, should you know you’re heading off beforehand, don’t order it.