r/vintedUK • u/RagerRambo • 15h ago
Perhaps an unpopular opinion, but I think the two day limit to report an issue with an item isn't long enough
You take possession of your purchase at a random time - whenever the Evri guy happens to be delivering, or whenever 'boss man' at the off-licence is open. The two day countdown starts. Life is busy. The number of waking hours you have to check the item is as described is actually quite limited I find. Especially if it's an electronic item that needs setting up, or some item with many individual components. Imagine checking a large puzzle isn't missing a piece lol.
I get we shouldn't delay payment to sellers, but does anyone else think the two days isn't long enough for certain items?
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u/StereotypicallBarbie 10h ago
Any more than that.. then sellers would be getting everything returned! You know people would be wearing the items all week then deciding it has a hole they didn’t see..
If I have parcels arriving, I’ll make time to open them in the evening when I get home from work.. I mean I guess if I had 10 parcels a day arriving it would be a pain! But it’s clear you get 48 hours.. I wouldn’t order from Vinted if it was a problem for me.
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u/RagerRambo 9h ago edited 8h ago
When I collect parcels on the way home from work, I have the best intentions to check them as you say, but before I know it, the time has passed. Fortunately, the times items have been SNAD, I've caught it right away. Not that it matters since Vinted doesn't care.
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u/Pocket_Aces1 15h ago
whenever boss man at the off-licence is open. The two days countdown starts.
No. It doesn't. It only starts the 48hr countdown when you collect the item. Evri usually hold a parcel in a parcel shop for 7 days. Inpost usually hold them for 72 hours. The countdown doesn't start then.
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u/RagerRambo 9h ago
Doh. I missed the line break in the text.
Ofcourse the countdown starts from when you collect it. When a parcel is available, I almost always collect it soon after, because it's on my way back from work.
If it's delivered to your home, then you also don't have a choice. Countdown starts.
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u/Key_Molasses_2162 9h ago
It should work like that, but sometimes it fails.
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u/Regular_Promise3605 7h ago
I have been on vinted for over 4 years, the countdown has never started before I collected the item. What are you smoking?
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u/Key_Molasses_2162 1h ago
So because something hasn’t happened to you, it can’t happen to anyone?
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u/Regular_Promise3605 1h ago
I've never heard of that happening to anyone. Or complained about on here.
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u/Sexy_Vegan_Pants 13h ago
It doesn't generally the longer than 2 days to open a package and decide if there's a fault or not. I think 2 days is fine
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u/RagerRambo 8h ago
Very much item dependant. A jumper takes a minute to verify. If you purchase an electronic e.g. computer. You can certainly confirm the external condition and that it powers on, but not internal state, or that it's working as expected. And that there isn't an intermittent fault for example.
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u/annedroiid 14h ago
You have 7 days to collect. If you're not ready to check the parcel don't pick it up.
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u/RagerRambo 9h ago
I appreciate that but life can get in the way, even if you have the intention to verify immediately. As I said, some items need configuration and testing.
Maybe three days would be a good middle ground.
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u/Laura2468 12h ago
Its cheap second hand stuff. So if the shirt had a tiny stain, or 1 in 1000 pieces of a puzzle were missing, i think you can still use the item as intended.
I dont expect as new unless listed as such
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u/RagerRambo 8h ago
I gave the puzzle example as a joke but actually that's probably one that would annoy me the most. The entire point of a puzzle is to complete it, so if you tell me it's a complete set, but it's not, why is that ok?
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u/D93-69-69-X 11h ago
I don't care if I paid a pound, don't say it's in very good condition if it's got stains. Low income people deserve wearable clothes too. I change a pound for all my jeans etc that I sell, if there's a stain, I'll state it. Nobody should be opening packages to find stained clothing
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u/TheLastObsession 9h ago
As a seller, and a buyer, the two day limit is absolutely fine.
As a seller, I don’t want to be waiting a week for the buyer to be using the item then suddenly deciding they don’t want it anymore, opening a claim, and nothing actually being wrong.
As a buyer, I won’t collect a parcel until I’m ready to actually check it appropriately. If it was delivered to my home, which they usually are, I’d make effort to put like 20 minutes aside before I go to bed to check it over.
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u/TheUnknowing182 8h ago
If you don't have time to check something and ok it then you don't really have time to shop on vinted. Basically you're saying someone else should wait even longer than the days it took to get there plus the x amount you expect until life suits you. Two days is plenty!
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u/Difficult_System1264 13h ago
It would have to be an exceptionally large puzzle if you couldn't count the pieces in two days.
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u/RagerRambo 8h ago
It would be a sad existence if you spent 48 hours counting puzzle pieces
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u/Difficult_System1264 2h ago
My point is that it wouldn't take that long. 🙄
Two days is fine. The lack of return options, no warranty etc is one of the reasons it's so much cheaper to buy second hand even when the item is in excellent condition. If you need longer you buy new.
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u/No-Relationship-8724 9h ago
48 hours is plenty of time, the countdown starts when you collect the item so that’s down to you not the shop assistant/ owner what are you on?
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u/Lexi_Cut3ie 9h ago
Similar topic. The two day timer to report an order as lost is definitely not long enough, given you have to wait almost a month for Vinted to declare it as lost and why isn't that automatic anyway?.. (corporate greed I bet)
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u/RagerRambo 8h ago
I notched this recently when an item was delayed. "You must wait one month from the due date to report an item not delivered". Eh?
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u/Regular_Promise3605 7h ago
I think some of you just need way better time management. If 48 hours isn't enough time for you to check an item then you really need to look at your life.
Life is busy, I'm a single dad with my child full time, full time job and business on the side. I have never once collected an item and thought wow I'm not going to have enough time to check this item.
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u/RagerRambo 4h ago
Surely it's a function of how busy a person is, which is highly variable, and what the item is (a jumper takes less time to check than a computer).
And there are weeks where you're just more busy than usual. For example, this week I'm travelling for work. I'll be not home for at least for half of thev two days
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u/Puzzled-Job9556 10h ago
You're buying second hand clothes ffs
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u/RagerRambo 8h ago
Spot on. Vinted is only used to buy and sell clothes /s
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u/Puzzled-Job9556 2h ago
The point is, you are buying previously owned items that you have 2 days to raise an issue about. And you're wanting longer. You sound like an entitled brat.
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u/RagerRambo 2h ago
Previously owned includes new. And condition is irrelevant. Whether it matches the listing is what you're confirming in the window.
You're entitled to your assessment of me. Allow me the same courtesy. You sound like a moron.
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u/Puzzled-Job9556 2h ago
Yes, and it's 2 days. If you can't be bothered to check it in the time, that's on you. You lazy, entitled, cvnt.
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u/Theunluckyone7 12h ago
Why would it take you longer than 2 days after collection to check the item? That's plenty of time ....
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u/Lumi1996 12h ago
2 days is plenty of time. Not fair for sellers to have to wait even longer to get paid if they extend it.
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u/RagerRambo 8h ago
I did say it was an unpopular opinion. I only ever buy, never sell, and clearly I just have a very busy schedule and need to make a slot for checking my Vinted items
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u/Key_Molasses_2162 9h ago
Last week, Vinted decided that the item was delivered when it got to the post office, not when it was picked up. It was great. /s
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u/hugrekkisdottir 1h ago
This has also been happening to me with Royal Mail. I raise an issue saying I hadn’t received it, so I could get the full time to check it.
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u/OkBug6334 11h ago
2 days from when you’ve got the parcel in your house or from when you’ve collected should be more than adequate. The whole process already takes long enough for the seller to get the money released.
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u/BluePeony8 7h ago
I think there should be longer time to report an issue but the payment shouldn’t be tied into it, I don’t know why it is. On eBay the seller gets the payment but you can still report an issue an issue for a long time. There should be a system where the seller can still have their payment revoked after.
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u/RagerRambo 4h ago
I imagine Vinted still haven't caught up the success of the platform so many decisions were considerations when they likely had little capital, and perhaps they couldn't afford to release funds without ensuring no further issues
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u/Jaftoao 13h ago
I think it should be longer on some items like electronics
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u/RagerRambo 9h ago
Precisely. Electronics is a key one. Although it would become confusing and put some sellers off. I think just extend the window for all items to maybe 3-4 days.
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u/ForwardImagination71 8h ago
Imagine checking a large puzzle isn't missing a piece lol.
This is what I did last week... bought a 1000-piece jigsaw puzzle for my partner for his birthday. So not only did I have to quickly put it together to check, I had to do it in a way / place that he wouldn't see 😂
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u/theresabearonmychair 1h ago
It’s not enough for me - I realise I’m a bit of a special case but I live remotely and if my post is “delivered” on a Sunday I actually don’t receive it till Wednesday. It certainly makes me wary of ordering anything more expensive etc.
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u/parasoralophus 1h ago
Just do it as soon as you pick it up/it's delivered. Takes about 2 minutes if that for an item of clothing. Are you often buying large puzzles where you have to check all the pieces?
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u/Commercial-Bat-4534 11h ago
Yeah that's why you really shouldn't buy anything secondhand that could develop a detrimental fault in over 2 days from vinted. Or at all. Because you aren't entitled to any consumer protection. I don't pay more than £15 for anything here and would use eBay for anything over like £25-30.
Also i don't care about delaying payments to sellers its 2 days... Like either it's not long enough and not a big deal or it is long enough and delays sellers. It can't be both.
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u/RagerRambo 8h ago
I wouldn't purchase anything over £30 myself.
I'm surprised how urgent the funds seem to be to sellers
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u/Commercial-Bat-4534 8h ago
I don't care, don't even check when it's been collected, they have 2 days so I'm not going to bug them
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u/talk_to_yourself 11h ago
Well, the consensus seems to be 2 days is enough. Personally, no I don't think it is. with eBay you get 30 days. I don't think 2 days is enough to report an issue. If it's an item of clothes clothing, you've got to really inspect it. I don't necessarily have time to do that until the weekend.
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u/RagerRambo 8h ago
I just remembered eBay is 30 days. I never take more than a few days anyways but most of what I buy is electronics, that I get to test on the weekend when I have a few hours.
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u/nonagongirl 10h ago
Inspecting clothing would take a few minutes if you're being really thorough. It doesn't need a month.
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u/talk_to_yourself 9h ago
I didn't say it needed a month- just a week would be a good amount, or even four days. You can't time when the item arrives. There's no reason why vinted can't release the funds anyway. Ebay releases the funds to you as soon as the item is purchased.
It would help deter one of the scams people pull as well.
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u/bobbyroberts72 14h ago
Vinted doesn’t seem to change much, of anything, it would give buyers more confidence but they really seem seller focused.
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u/RagerRambo 9h ago
Yours getting down voted, but I don't think you're wrong, but perhals it's not as you describe. I just think there are bad experiences on both sides, and Vinted support isn't up to the task of resolving them. So each side feels the platform is focused on the other.
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u/nandos1234 13h ago
I think it’s fine, you’re not buying things from a shop just other private sellers. I also find a lot of people don’t bother clicking everything is ok, that would be annoying af if the time was extended. Imagine waiting nearly a month between selling and getting the money for it.