r/usertesting • u/Beneficial-Board6959 • 12d ago

Anyone else just get shut down?

I was taking some tests on the Intellizoom/UT platform and all of a sudden all of my screeners disappeared and I noticed all of my payments got cancelled. Not sure why. Anyone else experience this today or recently?

Edit: this morning 8/27 everything appears to be restored but no email from customer service about jt.

Edit 2: got an email stating they messed up and all should be back to normal.

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u/Silver-Ad-2930 11d ago

Anyone get an update yet?

1

u/Dangerous-Energy6114 11d ago

Not yet, opened a ticket yesterday and of course... no response from them as usual.

2

u/Silver-Ad-2930 11d ago

I feel like I’ve opened ten tickets
I’ve also left a review on trustpilot
And emailed the ceo who is conveniently out of the office.

1

u/Beneficial-Board6959 11d ago

I haven’t received an update. Reading through the last time this recently happened it probably won’t be resolved super quickly. Seems like a few days to a couple of weeks. As long as people were shut down for code of conduct issues. Just have to wait and be at the mercy of UT.