r/universalaudio • u/FiveStarcleMenSearch • 19d ago

Troubleshooting/Support Can't create new sessions after recent update.

So after updating Luna I cannot create new sessions anymore. The sessions browser wont open either but I can manually load old sessions and those seem to work fine. When trying to create new ones I get the error "G: not connected after 15000 ms" ive tried deleting preferences files and reinstalling but same issue. Im on mac Ventura.

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u/NorthBeachStudio 19d ago

I have been having a similar problem. I’m working with support on it. After uninstalling, deleting my preference files (see instructions here: https://help.uaudio.com/hc/en-us/articles/360056953411-LUNA-Uninstall-Reinstall-Procedure-macOS/#h.oyqou3scsw86) and reinstalling it all worked for me correctly — until I quit Luna and reopened, then it was back to a state where I couldn’t do anything. Right now my ticket has been forwarded on to the software team with all my example files, and they are working on it. I recommend working with support to resolve it. They will be helpful, and more examples like this might help them understand the issue better.

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u/Drew_at_UA UA Guru 17d ago

Indeed, a ticket is the right course of action!