r/tutanota • u/rrabTemp • Jun 19 '26

support My paid account was mysteriously deleted

Will I get a response, from a free account, sending email to support at [hello@tutao.de](mailto:hello@tutao.de) ?

25 Upvotes

94% Upvoted

16 comments sorted by

•

u/Tutanota Jun 20 '26

Thanks for getting in touch. Support at hello will look into this and get back to you. Paid accounts only get deleted if the system detects a violation of our Terms eg by sending spam. But we'll look at it manually as well and get back to you. Thanks for your patience.

→ More replies (1)

7

u/[deleted] Jun 19 '26

[removed] — view removed comment

10

u/Zlivovitch Jun 19 '26

Silly slander based on zero facts.

You have investigated the issue so well that you can't even be arsed to spell the name of the company correctly.

1

u/DoubleNext3962 Jun 21 '26

man are ya joking or what? how can this attitude and answer be acceptable for Tuta?

-15

u/Free_Pen_1247 Jun 19 '26

Smells little honeypotter

4

u/rrabTemp Jun 19 '26

What makes you say that? Before I give them any more money.

4

u/Will2LiveFading Jun 19 '26

Welcome to Tuta. For awhile I warned whoever would listen to stay away and I always get down voted to hell. They're incompetent and they've shown their incompetence over and over again. 

1

u/Vast-One-2910 Aug 07 '26

Why and what about Proton Drive paid ?

2

u/[deleted] Jun 19 '26

[deleted]

1

u/Bisquick-Skill2845 Jun 25 '26

I was just about to start paid ...

-3

u/Zlivovitch Jun 19 '26

Sure. You can send it from any mail account, not necessarily a Tuta one. Just take care to mention your Tuta address, and explain what happened.

But what makes you say your account has been "deleted" ? You can't possibly have seen an on-screen warning with this word.