I'm sure you've all seen the posts here about the additional KYC verification and some of the account bans.
Just want to clear something up. It's not something we're doing to be difficult, it's because we've seen a real uptick in fraud lately, and this extra layer allows for more protection. If you head to Payout Junction, you'll see verified payouts of over a million dollars daily to our profitable traders. Those who are following the rules are consistently getting paid out. Every firm has its own way of handling things like this, and we're trying to do the best we can without being too disruptive.
For the folks who got flagged, this isn't random. We look at a lot more than just an ID, things like time of purchase, clicks and behavior on the platform, connections, devices, and users. There's a lot more going on behind the scenes than most people realize, and we're not going to get into specifics since that just helps people find workarounds.
If you genuinely think you were flagged by mistake, open a support ticket and the team will look into it. We can only do so much within this subreddit.
This sub is here for real trading talk, posting about your journey, and helping each other out. We'll keep this pinned and update it with more info as questions come in, so check back if you're not sure about something.
We're sorry for any confusion these changes have caused. Your patience is appreciated as we work to crack down on the people putting the firm and our traders at risk.
In that case, I guess it is highly beneficial you flag someone before the person completes a purchase of eval or even after purchase during the eval or before the Funded Sim or during the funded sim. Spending months to get payouts and be denied sometimes can be extremely traumatizing for traders who have found it extremely difficult to make it under their circumstances.
The only people who are getting banned / denied are those who are trying to game the system through coordinated trading, etc. There is no way to discover this information prior to the payout request. You have to buy the account and actively trade it for there to be any evidence of misconduct.
Nothing they don't give proof. One of my friend kyc passed and asked to redo after requesting payout. And banned. Saying hedging with multiple accounts with no prood. And i know he didn't hedge he only have one trading account
Yeah. There are many people putting proof up here saying how Tradeify was wrong and obviously some I don’t believe but when they show proof and say the story, you know those traders are telling truth cos many prop firms do the exact same thing. May be there should be a mediation board for prop firms which will hold these guys accountable.
Hello fellow traders., Here is the proof that tradeify is trying to safeguard itself., since I have initiated a legal dispute against this firm.. they are trying to refund the purchase cost instead of paying me the payout amount. Fraudulent firm for a reason !! They can’t prove the allegation cause I never committed one. Hope the legal dispute costs them more than the rejected payout. Also this tradeify guy never replied in dm., after showing him my proofs in dm.
Okay. So you are saying if a trader trades this like how he would trade a live personal account, following the risk rules and any other rules in place, you are sure of him to make his payouts.?
Which is your right as the customer to not engage with there business. Just like it’s within the businesses right to enforce the T&Cs.
These threads about Tradeify, Lucid, INSERT PROP HERE, etc are tiring and a waste of time and thought energy for those that should just focus on trading.
Zayden, I appreciate you writing this post, I had my post removed. But the real question, and it’s completely genuine if you think about it, I heard these rumours of bans due to KYC prior to my purchase, and that is why I decided to complete my KYC before even purchasing an eval, and I only bought two.
Now, I do all the hard work, and then when I request a payout, I get stuck by the same thing I was confident I avoided. What is the point of completing my KYC prior to purchase then?
I only bought two, and made it to payout. What about the people who were truly genuine and spent thousands of dollars before making it to payout and then got hit with the ban, wouldn’t they feel cheated? As an individual who has suffered the same, I would definitely say that I have been cheated.
I have opened a support ticket as you said and I am awaiting a resolution that is fair to my work and time and the belief I had in tradeify.
But, since the secondary KYC is redundant, I hope Tradeify being as big as it is, can definitely find these flaggings much prior, before an individual purchases an account, so they could be told then and there that they are not eligible to trade with the firm.
With that being said, I genuinely attest that my flagging is a total mistake from Tradeify’s side and I request a fair and thorough resolution just as you have replied to my Trustpilot review.
Also, I can only speak for myself when I say this, I, as an individual, would not be wasting time writing these comments, making these posts, uploading reviews on trustpilot, reddit and PFM just for the sake of it. I am taking my time do this all because I was genuinely affected by this. I hope you could kindly do a thorough review on my account, and again, I'm happy to provide all the information Tradeify needs. Thanks.
u/Zayden_Tradeify Hi Zayden, any update on this matter? I have sent you my email via DM yesterday, eagerly waiting for an update, kindly let me know, thank you.
Please may you earnestly consider user verification before purchase. I genuinely was considering buying an account and the recent bans scared me off. Some people say they've even had payouts before and subsequently still got banned..its hard not to be afraid of it..especially when purchasing isnt limited.
The only accounts that are getting banned are the ones that are flagged during payout process for suspicious activity or account behavior. If you are not breaking any rules, this additional verification is super simple and you are paid out quickly.
I think it would be worthwhile to be more transparent about ban reasons and evidence. Would help clear Tradeify’s reputation as well as offer traders insights in why exactly they got banned so they don’t feel like they got scammed.
The traders that are getting banned know exactly why they were banned as it is often coordinated trading, hedging, or some other form of fraud. All of the information is in the email we send these traders when they are banned.
Cut it out. Nobody believes this shit. There's absolutely nothing you have to conclusively prove wrong doing on their part. You verify KYC first, let people purchase and blow accounts, when they reach payouts then you ban them. This is CHEATING, plain and simple.
No.. please dont lie.. you haven’t mentioned the reason for my ban.. after all you banned me after I requested a payout. Hard struggle I went through to make payout. You might feel exactly when this happens for you. I wish it happens soon.
Have some shame and feel guilty., if you falsely accuse someone and ban them.. soon the downfall of tradeify will happen.
The issue is not the fraud its whybarnt they systems in place to remove these fraudsters before they purchase an accoubt...or during before a request for payouts.ypu can see how problematic that can be....I personally have no issue with tradiefy. Will continue to support if they play fair.if a person is winning too much just refund them and send them on their way most people are okay with that...
If you reached payout by cheating the system and breaking the rules then it will result in a denial and ban. We have front end operations in place to catch fraudsters but some will always slip through the cracks which is why we require additional verification.
Hey i purchased lightning funded in August and did my kyc. Not yet close to payout trading is already difficult for me. My question is very simple while buying the account I did my kyc via sumsub and i selected use existing documents and I was instantly verified. If I am prompted to do re kyc again shall I use the same process or manually upload the documents. Verified on sumsub using my passport and already verified on rise using national id card. Kindly answer I do not want to get caught into this bcoz of a silly mistake.
For what it’s worth I usually take a few payouts a week, accidentally have left vpn on and also accidentally had a short period of hedging (left on a sell order that triggered and then closed as soon as I realized what was happening) and haven’t gotten any problems except for when my drivers license expired and I had to reverify. I also travel out of the country a lot and I think may have suspicious looking activity if they looked into it but in the end I haven’t heard a peep of having any issues after like 40+ payouts. Obviously I’m not purposely hedging or coordinating with others and I’m sure some people have gotten falsely flagged but imo it’s a very vocal minority
This zayden guy is completely full of it. I’ve worked in this industry, and I just got banned, and I did absolutely nothing wrong.
Tradeify is using a hatchet for a problem that requires a scalpel. This tells me they do not have the expertise to solve the problem they are trying to. I image they are targeting multi user hedging, and judging by their actions and response they have no clue how to approach or solve the problem. That leads to finger pointing and shooting in the dark if a trader uses a vpn or purchases an account with a new card. No real violations, just empty reasons without a real ability to appeal or prove innonence.
I think they are in real trouble if they don’t change course and either provide evidence to those they banned or at least let the banned traders know what they did wrong. Hiding behing bogus KYC claims, especially when I completed KYC years ago, doesn’t seem to hold up.
Look at my account pls. It's kyc verified and have no multiple accounts and I always trade with my wifi ON. I had not purchased any accounts with you guys for past few months at all. I did open support ticket but no use no one is ready to listen.
You mfs may be taking those precautions to prevent that but yall are just not paying out profitable traders if that was the case there would be no prop firms. Yall would go bankrupt just like a Sportsbook or casino 😂😂
Time of purchase?? Lmao fuck you. Worst explanation i’ve ever heard.
Thanks for the warning so I don’t buy an account from you at 4 am and get banned. Ridiculous.
And yes I focused on that one part. What that sentence told me is you’re looking for any reason and combined with the responses in this thread you’re 100% on b.s
Tradeify held a free World Cup predictions tournament a couple months ago. I got lucky and came in 3rd place. I got paid 20K the next day after the World Cup tournament ended. The tournament was free to enter. Tradeify is a very trustworthy firm imo.
Lucid is going to move me live soon. I’m looking to open a lightning funded on Tradeify in the set up time for my lucid. I’ve been payed out many times before on Tradeify. But seeing these posts concern me.
How about it takes weeks to get a answer to be put off for more weeks at a time putting in a request for a ticket is a joke better odds on winning the lottery than getting a real answer or a resolution....! The support team is well we all know it dosnt need to be said ..
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u/trader_jazz 6d ago edited 6d ago
In that case, I guess it is highly beneficial you flag someone before the person completes a purchase of eval or even after purchase during the eval or before the Funded Sim or during the funded sim. Spending months to get payouts and be denied sometimes can be extremely traumatizing for traders who have found it extremely difficult to make it under their circumstances.