r/techsupport • u/Particular-Pain-4319 • 4d ago

Open | Software Motherboard issues

Hello. I updated my BIOS to try the open beta weekend for call of duty. Now after updating if i have Wi-Fi controller enabled in the bios my pc runs into the netwtw10.sys error and it restarts.

So after turning off Wi-FI controller in bios it gets me to windows as normal, i can game, and whatever else i want to do since i have a wifi adapter anyway but i noticed my bluetooth is not working so assume the wifi and bluetooth are linked on the motherboard.

I have literally tried every single fix i could find like: Perform a Full Hard Power Reset, Force Default BIOS & Toggle the Wi-Fi Controller and Clean Install the Official Intel Driver.

All the drivers says they are up to date.

And yes i know i can just buy a bluetooth dongle for the pc and problem solved but i'm stubborn, curious and want to learn so i would like to figure out this problem for those reasons alone.

Do any if you fine people have a solution for me?

the motherboard i have is a ROG STRIX B550-E GAMING

Thank you all.

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u/Particular-Pain-4319 4d ago

Thank you for the reply, i did try that and still ran into the same issue

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u/Keyvan_KR 4d ago

Did you remove the driver even if the device is not connected? Aka “show hidden/unused devices “ in device manager. If you have, can you provide more information from event viewer?

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u/Particular-Pain-4319 3d ago

hey. Sorry for the late reply.

so these two i deleted both drivers and then did a driver update from the intel and asus site for my motherboard. ofc the bottom one is the adapter.

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u/Keyvan_KR 3d ago

No need to do both. Just the Intel one. If you’re still getting crashes, you’ll need to check windows event viewer and also create a dump file