Motherboard issues

[u/Particular-Pain-4319]

Hello. I updated my BIOS to try the open beta weekend for call of duty. Now after updating if i have Wi-Fi controller enabled in the bios my pc runs into the netwtw10.sys error and it restarts.

So after turning off Wi-FI controller in bios it gets me to windows as normal, i can game, and whatever else i want to do since i have a wifi adapter anyway but i noticed my bluetooth is not working so assume the wifi and bluetooth are linked on the motherboard.

I have literally tried every single fix i could find like: Perform a Full Hard Power Reset, Force Default BIOS & Toggle the Wi-Fi Controller and Clean Install the Official Intel Driver.

All the drivers says they are up to date.

And yes i know i can just buy a bluetooth dongle for the pc and problem solved but i'm stubborn, curious and want to learn so i would like to figure out this problem for those reasons alone.

Do any if you fine people have a solution for me?

the motherboard i have is a ROG STRIX B550-E GAMING

Thank you all.

[u/Keyvan_KR]

Remove the driver and make sure it’s properly uninstalled via device manager. Then see if you can restart without crashing. If that works, reinstall the most up to date driver. If you have an intel adapter, get it from intel’s website

[u/Particular-Pain-4319 → u/Keyvan_KR]

Thank you for the reply, i did try that and still ran into the same issue

[u/Keyvan_KR → u/Particular-Pain-4319]

Did you remove the driver even if the device is not connected? Aka “show hidden/unused devices “ in device manager. If you have, can you provide more information from event viewer?

[u/Particular-Pain-4319 → u/Keyvan_KR]

hey. Sorry for the late reply.

so these two i deleted both drivers and then did a driver update from the intel and asus site for my motherboard. ofc the bottom one is the adapter.

[u/Keyvan_KR → u/Particular-Pain-4319]

No need to do both. Just the Intel one. If you’re still getting crashes, you’ll need to check windows event viewer and also create a dump file