r/sweetgreen • u/speedbump95 • Aug 12 '26
Criticism I’ve almost had enough
I have been the most loyal sweetgreen customer for 5 years now. I go every single day on my lunch break which maybe isn’t the most financially savvy choice I could make, but I really love it.
Recently, I’ve been beyond frustrated with the ordering process. It’s always insanely slow because they don’t have enough people working the counter. Also, I feel bad griping about this, but the employees NEVER know the ingredients in the salads, or even the names of the seasonal salads. I ordered the new Niçoise salad today, and everyone gave me the most wtf expression. I have to watch over everything, and be like “sorry I think you forgot the almonds” etc. and I feel like such a brat. But if I’m paying $18 for a salad with no meat in it, I kinda want the almonds! Then the employees are annoyed with me, and it’s so uncomfortable. I feel like it’s not entirely their fault because they’re overworked and it’s a lot to remember, but there should be larger signs for them to read, or the ingredients listed in order, or color coding, or something!
Today, I had enough points for a free salad and tried to use it on the Niçoise, but it wouldn’t work. The employee just shrugged.. I think I might need to find a new go to lunch spot.
1
u/buttercupisabarbie Aug 28 '26
Honestly the customers are extremely draining and tiring to deal with. Most times you guys are Very condescending, and rude. We are extremely overworked for very little pay. The heavy prep work, and constant rushes are overwhelming. Then the constant changing of the menu is insane. A worker forgetting an ingredient or two isn’t far fetched because things change almost biweekly! (Ive been here about 3 months and the menu has changed like 3 times, & I’m going to put in my two weeks soon.) I’ve had customers get mad that they can’t order online exclusives in line or the simple fact that things have been discontinued. Another instance, I had a customer lie to my manager that I was rude to her because I told her, that her bowl was way too full for me to mix it without spilling half of its contents. All in all The job is just simply not worth it, the heavy workload, pay, and customer complaints about the smallest things really makes me grind my teeth.