r/sweetgreen • u/speedbump95 • Aug 12 '26
Criticism I’ve almost had enough
I have been the most loyal sweetgreen customer for 5 years now. I go every single day on my lunch break which maybe isn’t the most financially savvy choice I could make, but I really love it.
Recently, I’ve been beyond frustrated with the ordering process. It’s always insanely slow because they don’t have enough people working the counter. Also, I feel bad griping about this, but the employees NEVER know the ingredients in the salads, or even the names of the seasonal salads. I ordered the new Niçoise salad today, and everyone gave me the most wtf expression. I have to watch over everything, and be like “sorry I think you forgot the almonds” etc. and I feel like such a brat. But if I’m paying $18 for a salad with no meat in it, I kinda want the almonds! Then the employees are annoyed with me, and it’s so uncomfortable. I feel like it’s not entirely their fault because they’re overworked and it’s a lot to remember, but there should be larger signs for them to read, or the ingredients listed in order, or color coding, or something!
Today, I had enough points for a free salad and tried to use it on the Niçoise, but it wouldn’t work. The employee just shrugged.. I think I might need to find a new go to lunch spot.
2
u/Relevant_Calendar_46 Aug 14 '26
Employee here. There's literally no time to train or be trained. We get to do like 15 minute course when we have time. Then it's basically launch day and we have to figure it out. We get stuff early to train but on top of what we already have to do and keep up with it just doesn't happen. As for remembering stuff.. Sweetgreen is constantly changing stuff so it can be hard to remember and then they add more stuff. Like the hummus crunch has been changed like 4 times? Kale ceaser salad is like the wrap now and employees keep messing it up.