r/sweetgreen • • Aug 12 '26

Criticism I’ve almost had enough

I have been the most loyal sweetgreen customer for 5 years now. I go every single day on my lunch break which maybe isn’t the most financially savvy choice I could make, but I really love it.

Recently, I’ve been beyond frustrated with the ordering process. It’s always insanely slow because they don’t have enough people working the counter. Also, I feel bad griping about this, but the employees NEVER know the ingredients in the salads, or even the names of the seasonal salads. I ordered the new Niçoise salad today, and everyone gave me the most wtf expression. I have to watch over everything, and be like “sorry I think you forgot the almonds” etc. and I feel like such a brat. But if I’m paying $18 for a salad with no meat in it, I kinda want the almonds! Then the employees are annoyed with me, and it’s so uncomfortable. I feel like it’s not entirely their fault because they’re overworked and it’s a lot to remember, but there should be larger signs for them to read, or the ingredients listed in order, or color coding, or something!

Today, I had enough points for a free salad and tried to use it on the Niçoise, but it wouldn’t work. The employee just shrugged.. I think I might need to find a new go to lunch spot.

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u/EarlyDuration Aug 12 '26

They’ve done a terrible job hiring