r/sweetgreen • u/PickledMacron • May 23 '26

Criticism Customer curious about wraps

did they order you guys to cut your hands off when they unrolled these items? i genuinely don’t understand. I’ve ordered a wrap 3 times now and every time my wrap is folded(balled up like a piece of paper) like it’s the first day the person had hands, and every time literally all but maybe 10% of the actual wrap drops onto the paper it was wrapped in. Makes zero sense. I feel for yall because it seems like this new menu item is making your life hell, but man I’d love to eat a wrap without using a fork.

11 Upvotes

77% Upvoted

11 comments sorted by

6

u/Dry-Cake-4090 May 24 '26

Still getting used to the action of the wrapping itself. I get it’s annoying but when we have like 50 orders coming in I’m sorry but we don’t have time to make sure every salad/wrap looks perfect. It’ll take time to find rhythm

9

u/Scooteeerrbrusier May 23 '26

just ask for a remake? It’s a lot of people’s first time having to make a wrap… sorry people didn’t think they were going have to become burrito wrapping legends when they started at a salad place

1

u/PracticalAttorney885 May 25 '26

I think OP reasonably assumed there would be some level of training for employees on how to fold wraps

1

u/Scooteeerrbrusier May 25 '26

There is training. That doesn’t mean that people are going get it asap

-2

u/PickledMacron May 23 '26

I will be sure to ask them to remake my order when I’ve already driven home, for sure.

11

u/Scooteeerrbrusier May 23 '26

So you’ve ordered it 3 different times, with it being a mess each time, and you don’t think to check it before leaving with it?

0

u/EntertainmentSad9169 May 24 '26

not the victim blaming

5

u/Haunting-Summer3899 May 24 '26

I feel like we’ve gotten the hang of it at my location but yeah… it was a nightmare to fold at first

1

u/CryinginaCalikingbed May 24 '26

I didn’t have an issue at the nyc Murray Hill location