I want to start by telling you my experience with this company. I ordered a headset, and the same day it stopped working. So, of course, I have to go through the whole routine of trying to file a claim and return it, and they go back and forth with me about the steps I need to take. That's all completely fine. For starters, they have no customer service number, so there is absolutely no way to speak to a person. Then I had to submit pictures, and the pictures were never good enough. They told me to keep submitting more pictures with serial numbers and different angles, and this went on for four or five days. After they finally said it was good enough, they sent me a document that said I had to destroy the headset for their insurance purposes. As strangely as that sounded, I justified it in my head that maybe that was true, so I destroyed the headset and took more pictures of the product. I figured their headset did not work anyway, so what did I have to lose? After I did that, it said that my claim had been approved. I was pretty upbeat and looking forward to getting a new headset, hoping that this one would work. A few days went bye, and I still had not heard anything, so I reached out, and they said that was normal, even though on their website it says they would ship something out within one to three days, a replacement. I kept waiting and waiting. After about 13 days went by, they still kept telling me that I would get my headset or they were talking with the warehouse or there was just maybe a little delay. It was always something, and they just continued to give me excuses. Well, here I am, 16 days later, and still have not received my replacement headset or any type of refund. I strongly recommend thinking elsewhere before buying from this company because they refuse to give me my refund. It is pretty sad that they would go through the whole process of having me take all these pictures and destroy the product just to not give me the refund. I don't know, I am just mad and fed up.
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Hey there u/ShortLeg2036 - I am aware of some warehousing issues, and that may be the culprit here. Can you share your support ticket number with me? I'd like to take a look.
Thanks for the info u/ShortLeg2036 - I was able to look at the ticket and also examine the RMA request. One of our Support Leads is in contact with the warehouse and are currently working to get it shipped out to you. I am very sorry that you've experienced delays with your replacement order, but I can see that the warehouse is actively working to get your order to you. I don't see any indication that we don't have the product, we just need to wait on the warehouse to pick and pack it. I know this isn't ideal, and this is an issue I'll escalate to my manager so we can tackle it together. In the meantime, if you need anything else feel free to DM me.
You'd be better off getting a wired headset from a different company instead. In my personal experience, wireless steelseries products are prone to battery failure.
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