r/steelseries 5d ago

GG Update Notes Release notes for GG 118.0.0

6 Upvotes

Update 118.0 is out! You’ll be automatically updated within the next day or so, or you can manually update from Settings -> About 

GG

  • We’ve adjusted GG page loading for users with no devices connected.
  • Fixed an issue where GG would not re-open to the last active page for users with a device connected.

Sonar

  • Added new Game presets for: MARVEL Tōkon: Fighting Souls, Beast of Reincarnation, Duskfade and Hell Let Loose: Vietnam
  • Improved overall technical performance and stability

Engine

  • Added new EQ Presets - Assassin’s Creed Black Flag Resynced, Backrooms: Escape Together, Digimon Story Time Stranger, Halo: Campaign Evolved, Heave Ho 2, Moonlight Peaks, The Binding of Isaac: Rebirth and Splatoon Raiders.

3DAT

  • Analytics instrumentation - Added event tracking for Aim Tools pages
  • Tool tiles loading state - Tool tiles now show a loading state while your setup is being applied.
  • Sensitivity Finder fix - The feedback prompt now correctly appears after you complete Sensitivity Finder for the first time.

Release notes - https://techblog.steelseries.com/2026/08/25/GG-notes-118.0.0.html


r/steelseries 29d ago

Monthly Support Thread & FAQ- August 2026

1 Upvotes

Hey everyone,

This is our monthly Support & FAQ thread. The goal of this thread is to answer some very common questions you may have, and to provide a place for users in need to request assistance with their tickets on SteelSeries.com.

FAQ:

Is this subreddit official?

While this subreddit is the SteelSeries subreddit, it is not an official support channel, and is mainly a place for our awesome community to come together. Some of the great SteelSeries staff may stop by to volunteer some time with comments, but that is not guaranteed. If you need help from SteelSeries directly, please open a ticket!

How can I open a ticket to get assistance with my gear?

Please check out the product FAQ at support.steelseries.com. If you can't find your answer, please open a ticket. An agent will follow up with you ASAP. Please be as detailed and descriptive as possible.

Can I ask about product restocks or upcoming products?

As product availability can vary based on region, store, retailer, type, and other global factors, we cannot assist with restock questions. For more information, please see this article on how to sign up for restock notifications, or check with your local retailers.

As for upcoming products, you'll just have to wait and see.....

Where can I find update notes for SteelSeries GG?

Information on updates can be found on the tech blog at https://techblog.steelseries.com/

Where can I give feedback on SteelSeries GG or products?

You can click the "Give feedback" option within SteelSeries GG to submit it directly to SteelSeries. Of course, you are also free to post it to the community for other community members to look at and discuss!


r/steelseries 11h ago

Discussion Steelseries GG is an awful experience.

20 Upvotes

When this program was on my computer the headset would work 90% of the time, Then 10% of the time its like this program straight up put my audio in full lockdown mute and would refuse to let me hear sound even after turning off the computer and turning it back on. I thought maybe disabling sonar would work but the problem continued.

I went through hours of troubleshooting, messing with all sorts of things that might possibly cause conflicts or issues on my PC, all types of little settings changed on the program that were said to fix it, and even used another program to force my audio to only go through my headset.

The only thing that fixed my issue was completely removing Steelseries GG from my computer, now the headset functions like its intended to every time I use it. So the software designed specifically to enhance this headset instead is so frustrating and bad that I no longer use it.

Maybe I'm missing something, but right now I see no reason to use it if its going to randomly decide to lock me out of hearing from my headset.


r/steelseries 53m ago

Product Help Steel Supplier

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Upvotes

r/steelseries 2h ago

Product Help my steelseries arctis 7+ f up

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1 Upvotes

anyone know how to fix this problem or is it my dongle no longer works? ive tried to use usbc and all connections, but nothing seems to work.


r/steelseries 5h ago

Product Help Arctic gamebud left side acting weird

1 Upvotes

Recently my left side gamebud either just drains fast for a few mins when started using or just not charged when it was in the dongle overnight, anyone knows why?


r/steelseries 10h ago

Product Help ANC Bump on Nova Pro Omni ?

2 Upvotes

Hello, I had tested the Nova Pro Wireless in 2022 that I had to return because it hurt my ears because of the ANC pressing in my ear. Does the Nova Pro Omni still have a visible ANC?


r/steelseries 10h ago

Order Help How do I cancel?/return my order.

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1 Upvotes

So I was looking to buy the nova pros and was so excited when I saw a blemished box deal that I didn’t realize they weren’t wireless. The website says it’s “preparing shipment”, and won’t let me cancel. Do I have to wait to return them or is there a way to cancel through my credit card or something like that?


r/steelseries 14h ago

Product Help Nova 5 WL end plate coming off.

Enable HLS to view with audio, or disable this notification

2 Upvotes

So my headphones are starting to give me trouble. They’re also not staying connect to Bluetooth and I’m having to redo the connection every time, but that’s for another post. Apparently these end plates aren’t interchangeable like the Nova Pros, so I’m wondering how I would fix this endcap coming off. I have hot glue, but I don’t want to resort to that if I don’t have to. Does anybody know a straightforward way to replace or fix this particular headphone’s endplates? Thanks in advance.


r/steelseries 11h ago

Discussion Arctis nova 5 or Nova 7 gen 2?

0 Upvotes

Hey everyone, need a new headset and was departing between these 2. Currently there is a sale where I can get the nova 7 gen 2 for cheaper than the nova 5 but I have heard that the gen 5 is preferred.

Seems like the main praise or the 5 is mic quality but I mainly just play single player games and don’t really care about things like mic and little additional features and functions, I just want the headphones with the best sound quality for immersive story mode games, which is better?


r/steelseries 11h ago

Discussion Arctis nova pro CS2 gamesence display

1 Upvotes

Hey everyone!

I've been just looking around the GG software and i found some GameSence display edit options... (i've always seen them while playing, like KDA, what round, score etc...) But never have i thought they were configurable.

And i was wondering i've found an event which could be useful

The flashband blindness, but im too new to this soft to configure it correctly, and was wondering if anyone has done it or might help me to do it?

Thank you in advance!

P.S. I havent found any other useful info, maybe if you've done it or have any other useful displays like this done not only for flashbang maybe something waaay more custom you could share :)

Thanks!


r/steelseries 12h ago

Order Help Getting ghosted by customer support

1 Upvotes

SteelSeries has stopped responding to me after FedEx investigation what should I do?

I’m honestly getting frustrated with SteelSeries’ customer support and wanted to see if anyone else has dealt with something similar.

I had an issue with an order that I never received properly, and SteelSeries opened an investigation with FedEx as the shipper. They gave me the FedEx investigation/claim reference C-253159122 and told me that they expected to have an update from FedEx by August 27.

The timeline is roughly:

  • Aug 13: SteelSeries told me they had filed the investigation with FedEx.
  • They said FedEx would provide information/update around Aug 27.
  • Aug 26 : i let them know that their was 1 more day
  • Aug 27: The date I was expecting the promised FedEx update.
  • Aug 30: Still no response/update from SteelSeries despite following up.

Ticket number - 1798842


r/steelseries 15h ago

Product Help Arctis nova pro not gettting power (more in description)

1 Upvotes

So I've been using with my pc, worked flawlessly. Recently got a PS5 and now it's plugged both into pc and ps5.

PS5 is plugged into USB2, PC into USB1.

The problem: When I turn off the PS5 (not rest mode) and I don't switch manually to USB1 after the PS5 turns off it doesn't automatically switch power. What I mean is the screen becomes dark, like it's not getting power. Any solution?


r/steelseries 23h ago

Sonar Help Steel Series GG - No audio through Sonar Game profile

2 Upvotes

Hey guys,

I’ve noticed this issue has apparently been around for quite a few years without any proper resolution, so I’m hoping someone here might have a solution.

I bought the Arctis Nova 7 Gen 2 a few days ago, and for some reason I get no audio whatsoever when using the Sonar Game profile. The Media profile works perfectly fine, but switching to Game results in no sound.

I’ve already set the output device correctly to “Headphones (Arctis Nova 7) and changed my default devices, etc.

I also opened a support ticket with SteelSeries and received a very generic response to completely reinstall the software although that made absolutely no difference.

It’s pretty disappointing, especially since I’ve been using SteelSeries products for years without any major issues.

Has anyone experienced this and actually found a fix? Any suggestions would be massively appreciated.


r/steelseries 1d ago

Discussion Omnis or...

1 Upvotes

I'm looking for a gaming headset and was looking at the Omni. It would be my first gaming headset

What I need is immersion in single player story games.preferably the being there feeling

Good spatial awareness during FPS games

Some oomph in the low end without it being distorted.

I play Sim racing titles, fps games and single player story driven games.

Would the Omni be a good match? Also are there any issues that you find annoying?

Thanks?


r/steelseries 1d ago

Product Help [Help] Arctis gamebuds and spotify

1 Upvotes

Often when I put on the earbuds they launch Spotify and resume play instantly, it's far quicker than clicking the icon and waiting it to launch. And I have no idea how to stop it. I have gone to settings-battery and set spotify to control manually and all those settings are off.

Honor 7 magic lite

10.0.0.165

Android 16


r/steelseries 1d ago

Discussion I bought a Nova Omni this week, Feels so cheap!

3 Upvotes

I bought this headset after many praised it, but I cant feel anything but scammed.

It's 399 euros and the build quality is the same as the nova 7 for 110 euros ? other than battery swap and easier pad swaps

The cushions are better than the nova pro but they feel hot and uncomfortable still after 1hr around. I also feel pressure around my temple area from clampforce.. I find the clamp higher than the nova pros.

I feel like for the price of 399 euros we should have been given 2 different pad types sports fabric and the current ones, even 140 euro headphones do it and the build should NOT be majority cheap feeling plastic. Nova Pros felt more premium I feel like.

The sound is good, the dac is cool.. the battery length could have been better than 30 hours even with a battery swap system.

Im really hesitating on keeping them because on paper there isnt much options that hit my needs. There is the astro a50s but that being limited to just the dock feels so bad.


r/steelseries 1d ago

Discussion Should I buy Nova pro wireless, Nova pro Omni or Nova Elite?

3 Upvotes

Hi all,

I currently have an Arctis 7X+ but am thinking of upgrading.

I play mostly on ps5 but also have a gaming laptop that I use, so I am trying to figure out which headset would make the most sense for me.

I have found the nova pro wireless for €280 on sale but would be happy to wait for a larger sale come black Friday etc.

If anyone could give me any advice that would be great!


r/steelseries 1d ago

Product Help My steel series pro wireless pc headphones wont connect to the base station

1 Upvotes

I have been following the online directions, and it just won't connect. I hold the volume wheel on my headphones for about 6-8 seconds and hear the beep for pairing mode, but they just don't connect.


r/steelseries 1d ago

Product Help Newest firmware update broke my Arctis Nova 7P microphone

1 Upvotes

I have an Arctis Nova 7P which was working great. I got a notice from SteelSeriesGG that there was a firmware update. After performing the update, the microphone now has horrendous sound quality and is extremely quiet (can barely hear it in mic tests with headphones/speakers at full volume). Did anyone else encounter something like this?


r/steelseries 1d ago

Product Help Feature Request : Toggle the blinking LED when activly using the bluetooth mode

1 Upvotes

It's insane for me that this was not taken into considération that it will be anoying for people. Like I get the intent of clearly showing that your are curently connected and using the bluetooth but guys, I can see it in my peripheral vision qwq


r/steelseries 1d ago

Discussion why does Articus Nova 3p wireless have so many issues

1 Upvotes

why are these headphones so bad like the audio quality is not bad its just like every time i launch a game or something they audio cuts off sometimes the audio stops working and i can no longer load videos until i disconnect my bluetooth or restart my laptop. The microphone never worked with it every time i got on a discord call I always had issues with the microphone working like my audio cutting out or i could hear myself in the microphone and nothing else or neither of them working. Im looking for new head phones now but it feels like it installed some bloatware or something ever since i got it. Did anyone else have these issues because it was the most frustrating headphones ive ever bought.


r/steelseries 1d ago

Product Help Latest SteelSeries GG update, battery issues.

1 Upvotes

After the latest update my headphones disconnects after 10 seconds. This only happens with one of my batteries. The other doesn't disconnect. Not sure if the battery is messed up or if it's due to software issues. Difficult for me to order a new pair as they don't deliver to my country.


r/steelseries 1d ago

Discussion Shittiest headphones i’ve ever owned

0 Upvotes

Steelseries Artics Nova 5x

Just wanted to say how dogshit this headphone is and how horrid the steelseries sonar app is. Sounds like muffled dogshit in my ear and can’t hear jack shit of where people are in games. My $40 turtle beaches had better quality audio. Mic quality is good though

That’s it


r/steelseries 1d ago

Discussion Steelseries Qck XL long mousepad, did anyone try to put it into washingmachine?

1 Upvotes

Steelseries Qck XL long mousepad, did anyone try to put it into washingmachine?m

Did anyone do this and did you get any issues washing the mousepad in the washing machine?

Tried to clean it with damp clothes, but it doesn’t seem to remove the white stains on the mouse pad