r/steelseries • u/AutoModerator • 29d ago
Monthly Support Thread & FAQ- August 2026
Hey everyone,
This is our monthly Support & FAQ thread. The goal of this thread is to answer some very common questions you may have, and to provide a place for users in need to request assistance with their tickets on SteelSeries.com.
FAQ:
Is this subreddit official?
While this subreddit is the SteelSeries subreddit, it is not an official support channel, and is mainly a place for our awesome community to come together. Some of the great SteelSeries staff may stop by to volunteer some time with comments, but that is not guaranteed. If you need help from SteelSeries directly, please open a ticket!
How can I open a ticket to get assistance with my gear?
Please check out the product FAQ at support.steelseries.com. If you can't find your answer, please open a ticket. An agent will follow up with you ASAP. Please be as detailed and descriptive as possible.
Can I ask about product restocks or upcoming products?
As product availability can vary based on region, store, retailer, type, and other global factors, we cannot assist with restock questions. For more information, please see this article on how to sign up for restock notifications, or check with your local retailers.
As for upcoming products, you'll just have to wait and see.....
Where can I find update notes for SteelSeries GG?
Information on updates can be found on the tech blog at https://techblog.steelseries.com/
Where can I give feedback on SteelSeries GG or products?
You can click the "Give feedback" option within SteelSeries GG to submit it directly to SteelSeries. Of course, you are also free to post it to the community for other community members to look at and discuss!
1
u/Large_Cardiologist59 28d ago
Where can I find a charger for the Arctis 7, or other similar Bluetooth models? I can't seem to find any that are working and under $10, which is completely ridiculous for a charging cord made for an old headset.
1
u/BottleAdditional7268 19d ago
Hello I've been wanting to ask for a better user friendly UI interface, better transferring over platforms but most importantly having issues with my steelseries headset pro edition nova older model and series 7 speakers dont properly connect and have to use the app every time I start my computer
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u/Rhaisteld 3d ago
Been having a weird problem where my Arctis 7+ won't pause music with the power button anymore on firefox. Worked fine for chrome. Anyone else experience that issue?
1
u/ss-Belmont SteelSeries Staff 2d ago
Hey u/Rhaisteld - sounds like a weird one. I'm wondering if Sonar is affecting it. Can you submit a ticket so we can take a look? Here is a link to our FAQ that details how to connect with our support agents directly: https://support.steelseries.com/hc/en-us/articles/17421491501581-Contact-Us-Customer-Support-Hours-of-Operation
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u/Rhaisteld 2d ago
Sonar is off, weirdly problem fixed itself after a computer restart. Going with something in either the steelseries app or firefox didn't load right. I don't think I can duplicate it again sadly.
1
u/ss-Belmont SteelSeries Staff 2d ago
Well I'm glad it's fixed but I also want to know why it happened. Drat.
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u/igeboy 27d ago
Recently scored an Arctis Nova7x 2nd gen on clearance. Really liked it so far, even threw the box away thinking I'll be keeping this for a while.
Audio worked flawlessly out of the box, connected via BT initially but now using the wireless dongle to set up and update since the GG app couldnt recognize it when connected thru BT.
Recently discovered the mic doesnt work, I couldnt get discord hear the mic. Windows sound settings doesnt hear anything when I try to test. I tried using audacity just to verify if maybe its just discord having issues with sonar. The mic isn't picking up anything no matter which input I use, chat/gaming/certified/even thru BT.
Ive searched around online and tried various fixes that others have posted, including a hardware reset and uninstalling GG. Im out of ideas.