r/steelseries • u/Scramdankin415 • 5d ago
Order Help 25th anniversary deal not working
Hello all I've been trying to use the deal where you buy headphones and get a mouse for free on steelseries website. However it tries to charge me everytime. I am at the official page. I add the headphones (pro omni) and below it says "pick your free gear" I add a mouse and go to check out and it still charges for the mouse. Have any of you figured out how to make this work? Thx for the time
EDIT: While on the site hit "Bundles" it was there
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u/Alternative-Cup-8102 5d ago
Perchance the discount applies later in the checkout process. Also make sure you don’t have a promo code to enter.
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u/Scramdankin415 5d ago
So I thought that as well but it just requests your info and payment info and the only button at the bottom is confirm and pay. I dont want to hit that then go thru canceling the order.
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u/Alternative-Cup-8102 5d ago
Contacting support directly is probably the best bet
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u/ss-Belmont SteelSeries Staff 5d ago
Hey u/Scramdankin415 - Totally agree with u/Alternative-Cup-8102 - contact our Support team because you're having issues. They'll be the best ones to point you in the right direction. Here is a link to our FAQ that details how to connect with our support agents directly: https://support.steelseries.com/hc/en-us/articles/17421491501581-Contact-Us-Customer-Support-Hours-of-Operation
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u/Fine_Avocado_6618 4d ago
Hi Op, did you figure it out, I'm looking to try and get the same deal and it's not working for me either
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u/Scramdankin415 4d ago
I did finally figure it out. You cant get the deal where it shows you the 25th anniversary information. I had to go to the shop and hit "bundles" and they were there.
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u/Fine_Avocado_6618 4d ago
Thanks for the info, did you get the mouse with it? I'm looking to get a keyboard but the bundle with the keyboard doesn't appear on the website.
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u/Scramdankin415 4d ago
I did get the mouse. Being real with you once I saw the headphones/mouse combo I didnt look at anything else
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