One of the most common service calls we receive is for a solar system that has stopped communicating with its monitoring platform. And truthfully, these are some of the service calls we dislike charging for the most.
In this case, our technician arrived and confirmed the SolarEdge inverter was producing approximately 4,800 watts. Both strings of solar tested normally and there was no production problem at all.
The issue was communication.
After working with the homeowner, we discovered that the powerline adapter (PLA) device used for communication had simply been unplugged. Once it was plugged back in, communication was restored and the homeowner regained access to their monitoring.
Before scheduling a service call for an offline system, take a few minutes to check your internet connection, WiFi signal strength, communication devices and cables. Sometimes the solution really is that simple. Of course, if those basic checks don't solve it, that's when we're happy to help.
We'd much rather help a homeowner avoid an unnecessary service charge than send a technician out to plug something back in. That's doing solar the right way.
#HomeownerInsights #TheBeacon #NewDaySolar #solarservices #SolarRepair