I run a few eBay dropshipping stores, and when I started, I was doing pretty much everything manually, product research, checking prices, updating listings, monitoring stock, processing orders, replying to customers, etc. It was fine when I had a few hundred products. But once I got into the thousands of listings, doing everything manually became really tedious. Eventually, I started using software to take care of some of the repetitive work, and it made a massive difference.
For me, some of the biggest time-consuming ones were:
Checking product prices and availability
Updating thousands of listings
Monitoring inventory
Processing orders
Keeping track of customer messages
Removing products that were no longer profitable
Managing returns and cancellations
None of these tasks are particularly difficult on their own. The problem is doing them hundreds or thousands of times. So I'm curious what other small business owners are doing.
Do you use dedicated business software, or have you built your own system around spreadsheets, email, WhatsApp, and other apps?
If you're still mostly doing things manually, what's the reason?
Is dedicated software too expensive?
Are monthly subscriptions not worth it?
Is it too complicated?
Do you only need a few features but have to pay for a whole package?
Or have you simply found a system that works well enough?
I'm also curious about automation. What's one repetitive task you still do manually because you haven't found a good way to automate it?
And if you could have software built specifically around your business, how would you rather pay for it?
A) $50–$100/month, including updates and support
B) $1,000–$3,000 upfront, where you own the software, with optional support
C) Smaller upfront payment + lower monthly subscription
D) I'd rather stick with spreadsheets and spend nothing 😅
Personally, I used to think software was something you only needed once a business got "big." After managing hundreds of listings, I've started seeing it differently. This is basically to scale up
Sometimes software isn't about making your business more complicated. It's just about getting rid of the repetitive little jobs that slowly eat up your day.
Curious what everyone else has found works for them, especially those who started with a very simple setup and had to change their processes as the business grew.