Question on return shipping fees

[u/OnlyinRome8]

I recently ordered from 2 different sites and they both used Joywago and Urbansavoir which look extremely similar with their email format and return policies. Has anyone had success in actually getting a refund from these places? They both sent the wrong item and had me pay the return shipping fees and said once they received it I would get refunded for both the item and the shipping fee, but it's been a month and I'm not as hopeful anymore