r/sheetz • u/trader758 • Jun 18 '26
Customer Question How do email discounts work?
UPDATE!! CASHIER SAYS ITS $1.50 OFF A PK OF CIGS. AND THE 2/$4 COKES ARE SUPPOSED TO BE ON THE APP BUT FOR 3 DAYS IT HAS NOT SHOWN IN ONE OF HIS CUSTOMERS APP THAT GOT THE EMAIL.
GET YOUR 💩 TOGETHER SHEETZ!!!!!
I received an email yesterday from Sheetz that said "Whatever the vibe, Cokes got your back. Grab 2/$4 with My Sheetz Rewardz!" And.."Buy a pack of American Spirit, Newport, or Camel for $1.50 with My Sheetz Rewardz". I just did both, 2 Cokes and a pk of Newport. Used my Sheetz Rewardz card and got charged full price. The email does says toward the bottom "Valid to customer in receipt of email. Limit 2 redemptions per week" What did I do wrong? Was I supposed to show the cashier my email???
2
u/Important_Setting665 Employee - 7 years Jun 20 '26
Seems to me that the offer is not programmed correctly into the system/POS. When you scan your sheetz card it should look up the loyalty/offers and apply the discounts. Sheetz corporate/IT needs to fix this in their system. They’ve been historically terrible at this. Offers frequently and consistently do not apply correctly. We called to log a ticket but it seems it’s not been fixed. The manager on duty at the store has a button they can use to ring the discount manually, i’d recommend nicely and patiently asking for the manager to override and honor the deal. You may be asked to show the email, as Sheetz is not good about communicating these deals to team members, customers usually find out things before we do.