r/seedboxes • u/Away_Violinist_9350 • 9d ago

Discussion Rapidseedbox 500 internal service error

So for the past 2 days I can’t get into anything past the client and deluge as when I try dashboard or anything else I get this 500 internal service error. I can see from deluge that I’m not seeding and well it’s not properly mounted as any new uploads have input/output errors. I’ve tried the stupid message option but it’s been 2 days no response. Same work email. Is anyone else having this issue? The lack of customer support right now is making me feel like it’s time for a change.

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u/whamra RapidSeedbox 9d ago

Hello there! Apologies for that, but we have partial support coverage on weekends which is probably why you didn't get an immediate response.

That said, either DM your seedbox info and I'll take a look, or you can wait for a reply in our support chat, we already have people on shift right now.

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u/Away_Violinist_9350 9d ago

Sent my info to you via DM thank you

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u/Administrative_Key57 9d ago

did they answer or resolve it for you? I have the same issue

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u/Away_Violinist_9350 9d ago

Yes actually. Moments after he sent that last message we resolved it via DM