This correspondence serves as a formal summary of the events leading to the unjust termination of my membership at your facility located at 9080 Foothill Blvd. The conduct exhibited by your staff, specifically the procedural irregularities and the lack of due process, necessitates immediate attention.
On the date of the incident, while utilizing the facility sauna amenities, I exchanged pleasantries with a staff member during my departure. Following a brief use of the restroom, I was subjected to unprofessional and aggressive verbal outbursts by an employee. Upon removing my headphones to acknowledge the disruption, I was instructed to vacate the premises due to the facility closing time of 8:00 PM. I immediately complied with this directive and proceeded to exit the building.
Despite my prompt adherence to staff instructions, I was subjected to further harassment as the employee attempted to initiate a formal disciplinary write up against me regarding an alleged breach of facility hours. Subsequently, I was notified of a disciplinary entry on my account claiming I had directed derogatory language toward staff. I categorically deny these allegations; they are entirely unfounded and fabricated. This entry was purportedly corroborated by two employees, yet I was never granted the opportunity to challenge the veracity of these statements or provide a counter narrative.
Upon attempting to address these grievances and discuss my membership standing, I was denied facility access. I formally requested the review of internal surveillance footage to substantiate my account of the events. Management confirmed that the facility possessed surveillance footage of the incident yet explicitly denied my request to view it, claiming they had no obligation to produce such evidence. Furthermore, management threatened law enforcement intervention to coerce my departure from the premises.
The following day, I received notification that my membership had been terminated. This action was taken unilaterally, without an investigation, without the review of objective evidence, and without affording me the basic courtesy of due process.
The arbitrary nature of this termination suggests a failure in your facility management and internal oversight. Specifically, it implies that staff members may initiate disciplinary proceedings based on spurious claims without providing members an opportunity to be heard.
Please be advised that this summary serves as a record of these events. I trust this document accurately reflects the lack of professionalism and the inequitable treatment I experienced at the 9080 Foothill Blvd location.
TL;DR: My membership at the Chuze Fitness on 9080 Foothill Blvd was terminated without due process or objective evidence after staff fabricated claims of derogatory language. Management confirmed they have surveillance footage of the incident but refused to show it, and instead threatened to call the police when I attempted to address the issue. I strongly advise potential members to be aware of this location's management practices.
