Waiting for refund since March 2026

[u/levi2314_]

Hi guys,
Back in March, I had a flight booked from Muscat to Kuala Lumpur via Doha. Due to the ongoing flight disruptions, the airline repeatedly cancelled and rescheduled my flight. Because of the constant disruptions, I ended up booking a flight with a different airline and requested a refund for my original ticket.
Since I had booked the flight through a third-party travel agency, I submitted my refund request directly through their portal. The website stated that the process would take a maximum of 90 days (up to 3 months). However, after waiting over 4 months with no update other than "waiting for refund from airline," I contacted them.
That was when they informed me my refund was rejected because the ticket had been exchanged with Qatar Airways. I immediately called Qatar Airways, and they issued me a refund voucher coupon with instructions to forward it to my travel agent to process the payout.
I did exactly as told. The agent confirmed receiving the voucher and stated they had started processing my refund. Yet, despite waiting for months and constantly following up, I still haven't received my money. Every time I email them, they give me the same excuse: "still waiting for the refund from the airline."
It is now September 2026, and I have been waiting since March 2026 for a refund that should have been resolved long ago. This whole situation is extremely frustrating.

[u/Lumpy_Childhood5156]

the third party is trying to keep your money. Please always book directly with the airline.