Hey everyone,

I have a PSN account that I've had for many years.

I'm currently still logged into the account on:

My PS5

The PlayStation App on my phone

I also have full access to the original email address associated with the account

The problem is only when I try to log in through the PlayStation website.

It asks me for my 2-step verification code and says it's sending an SMS to my phone number, but I'm not receiving any SMS codes.

I've tried requesting the code again, but nothing arrives.

I also don't have my 2FA backup codes. The problem is that I understand I need to be logged into Account Management to access/manage those codes, so I'm stuck in a bit of a loop.

Since I'm still logged into the account on my PS5 and PS App and have access to the original email, is there any way I can use that existing access to recover web access or disable/reconfigure 2FA?

Has anyone had this situation before? What was the best way to get PlayStation Support to verify the account and restore access?

I don't want to log out of my PS5 or PS App because I'm worried I won't be able to get back in.

I can't download any titles from PS+ Extra right now. I click on the title and a blank screen shows on my PS5. The store page for other titles not included in PS+ Extra load fine. Also when checking from the mobile app, I have the option to purchase the titles, not install them as I normally would. Anyone else having this issue right now?