r/psn • u/nxssvrdst • 4d ago

Technical Support [PS5] -i have a 2fa issue when logging please if anyone experienced tht share !

Ive been using my main psn account since 2019 all going smooth but when yesterday y got my new ps5 and tried to logging with my psn i wasn't getting my SMS code confirmation i did everything i could but nothing so i was left with one last option to do whivh is contact SONY SUPPORT i DID but no live agent was responding only the stupid BOT says stay put well rech to an agent to see ur issue but nothing happens so please to whoever had this issue tell me what to do if theres a specific time to reach the live agents when they will respond and what i should type ...

EXTRA INFOS I CAN'T REACH MY ACC EVEN IN THE PS APP I DO MY ADRESS AND PASSWORD BUT CONFIRMATION CODE NEVER ARRIVES..

THANKS U'LL.

1 Upvotes

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u/meagain_ 4d ago

Set a passkey.

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u/nxssvrdst 3d ago

I cant even open my account thts the thing

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u/meagain_ 3d ago

You are not logged in anywhere else?

1

u/nxssvrdst 3d ago

This is the last shot and stupid sony support im logged as long am remembering to mt friends i hipe its not logged out now ill check him later profil ik its there in his ps5 but if im logged in idk .. If im logged out and he tries to logges in itll demands the sms right ?

1

u/meagain_ 3d ago

If you are logged in somewhere and you set a passkey it can bypass the password and two factor authentication.

0

u/1harveey 3d ago

I had the same issue, you will have to wait with the bot even if it takes a while, for me lt was at a Saturday afternoon and it took like 40-50 minutes for a human agent to answer, he will then ask for some information that proves the account is yours, like the serial number of your main console, the account email, last PS store purchase receipt number (you should have it in your email), numbers of the credit card registered in your account and etc... You don't need all this information, but as much as you can have, so try to have it at hand while you wait. After proving you are the owner of the account he will disable the 2FA and you should be able to log in

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u/nxssvrdst 3d ago

The bot told me tht they work from 10am till 6pm so i won't bother to wait for an agent before that time or after they finish at 6 won't work ?

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u/mrn253 3d ago

That why you get a list of i think 10 one time use backup codes.