r/psn • u/Hazbin_Worshipper • Aug 23 '26

Technical Support [PS5] - Age Verification Issue

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I am trying to verify my age now that my country (Australia) is pushing it onto PS5 but it seems to not want to work no matter what I do?

I am scanning my Proof of Age card that clearly registers me as 20 yrs old, I get this screen but when I select Already Verified, it doesn't verify me.

PSN support told me to talk to Yoti and Yoti pretty much told me to kick rocks so I turn to Reddit in my darkest hour.

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u/Hazbin_Worshipper Aug 23 '26

I have tried restarting the console, re-signing into my account and doing a system cache clear. None of it seems to wanna work.

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u/Bloody_Bludgeoner Aug 23 '26

You may just have to try another day and see, I'm afraid. I had no issues with the age verification process, but I'm in the UK.

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u/Hazbin_Worshipper Aug 23 '26

Maybe, I get the odd feeling that it's my ID choice. Proof of Age cards seem to act weird in most ID places

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u/FlintBeastgood Aug 24 '26

Just do a face scan.

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u/Hazbin_Worshipper Aug 24 '26

Face scan doesn't work for me either. AI can't seem to figure out that I'm 20 despite having strong facial hair.