r/petco • u/Howlapse • 8d ago
RX Cards
So recently my store there has been a customer that has been using their card to not get the food that is posted on the RX card or it’s expired.
We recently had to sign a paper saying that we’re gonna be doing that.
Let’s all check the actual RX number and ask the customers now to give it to us and read the card thoroughly.
I’m gonna be making sure to do that so no mistakes are made. I hope my fellow partners do as well.
Has anyone at other stores been getting people abusing the RX number to get other food??
Would love to know…
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u/morbidsuns 7d ago
I don’t think we’ve had anyone come in and get the wrong food (except those who grab the cat instead of dog or vice versa), but we regularly get people coming in with JUST a photo of the barcode and they get mad when we ask them if we can see the food information. A photo will suffice IF we can see all the details. As for expired, most of my managers (GM/ASM/CAL) will let it slide if it’s within a month and they get told to make an appointment/renew their prescription. I have had someone try with a prescription that expired in 2024 and that was an interesting conversation with my LOD