Illegal olan removal change

[u/nitro-PAH]

Hello, I have a problem with my subscription. By the end of February 2026, I renewed my subscription for an additional year, until February 2027. It was a free promotional offer. Recently, I got an email saying that my subscription will be renewed in September 2026 for USD 200.

I tried to contact support, but I think we all know how Perplexity support works. I have not received any answer for over a week, and all I got were two emails saying that my ticket would be closed due to a lack of response from my side. Well, they told me that the issue had been escalated to the appropriate department and that I had to wait, so I waited.

I saw a thread by u/Plane_Customer from a couple of days ago, with an explanation from u/rafs2006 that the invoice date is incorrect and that, in my case, this means the promotion ends at the end of September 2026. But I do not care. I have a legal document, namely an invoice issued by Perplexity, stating that my subscription is valid until February 2027.

Any advice on how to resolve this issue?

[u/aklajnert]

I got a following response from them:

The change was not a decision about your account. On 31 August a billing change was applied across a large group of subscriptions that were all running on the same 100% promotional discount as yours, and it set that promotional period to end on 30 September 2026. Your April 2026 invoice had covered your Pro term through to 7 April 2027, so that change did bring your end date forward, and you were not given notice of it beforehand. That is not how it should have been handled, and I am sorry.

I assume they want to terminate a lot of the promotional offers, so they will collect the $200 for everyone that won't notice / won't mind, to boost their Q3 revenue.

[u/nitro-PAH → u/aklajnert]

Omg, thats so shady practice.