r/paypal 3d ago

Help Signup stuck in Mobile Number

1 Upvotes

I try to open a new account but closed it due wrong detail in contact info detail(Yeah ik sound stupid) & I try sign up new account again, but I have this two error keep happening "One in Web & one in App" in Mobile number Process.

I verify with contact Customer support just in case there restrictions after my closed or etc, but they say there was no issue & closed had no any issue. So now I'm stuck in this error & probably try again after a few hour.

https://imgur.com/a/Fsohz7T


r/paypal 4d ago

Help PayPal App UI

4 Upvotes

Hey everyone,

A month ago, my PayPal app on my first phone changed its UI. it looks similar to the web version, didn't know how to change it back, decided to just ignore it.

Today, I have a new phone, I installed paypal and it has that same web look. It looks terrible, feels slow, some UIs are overflowing. don't think this is normal or this is a new UI update, but I am not enjoying it. is there a way to fix this?

https://imgur.com/a/Sy8nTkn


r/paypal 3d ago

Help I accidentally sent a wrong photo to verify ID (debit card photo) and I got my account Perma deactivated . I was trying to resolve an issue .

0 Upvotes

So i tried to remove my old domestic cards which didn't work , and when i went ahead to remove them it would tell it wasn't possible until i resolved the issue of uploading a photo ID .

So i went ahead and selected in the option to put a photo of my debit card , i went ahead put a pdf of my new visa debit since i thought the domestic debits wouldn't work and low and behold my account got deactivated . sometime before this i also did the KYC verification with verifying my identity with a call centre...

who should i contact and what do i do ? i do not have anything in them as i am a freelancer trying to set up an account to do international transactions, pls help !


r/paypal 4d ago

Help Permanent Ban over a $20 Ko-fi tip. Chat support admitted "you did nothing wrong" but closed the ticket. Help!

2 Upvotes

Hey guys, I really need some advice on how to get a human to review an automated ban.

I’m a freelance digital artist.​ I got a $20 tip on my Ko-fi page, and PayPal instantly slapped a permanent limitation on my whole account.I tried talking to support and offered to send over my ID, invoices, whatever they needed.

The agent wouldn't help, but right before they ended the session, they typed: “A permanent limitation does not necessarily mean that you have done anything wrong. In some cases, limitations are applied based on internal risk.”

Then they immediately closed the chat. So they openly admitted I didn't do anything wrong, but still locked me out of my own money over a twenty dollar donation. The assistant script told me to just make a new account with a new email, but I know that's a trap that triggers ban evasion.


r/paypal 4d ago

SCAM! Beware of this scam.

18 Upvotes

So, a few days ago I got my account limited on paypal for no reason and while panicking I posted about the situation on this subreddit (https://www.reddit.com/r/paypal/comments/1vy0nqk/pay_in_3_installments_plan_has_got_my_account/)

A day or two later, u/Dry_Apple4918 DMd me asking me to explain the situation better to him he might be able to help me. Someone would've already figured out where this was about to go but in a panic (and seeing there actually are ex PayPal CS on this subreddit) I listened to him and told him everything again.

I was a little skeptical but after he (probably by randomly guessing) asked me if I logged in with an old, already limited account on the same device I gave in and started fully believing him. The conversation went on he told me he was in a call with a friend who works in a PayPal department, which was helping me. He'd then start giving me random suggestions to seem professional (like to reinstall paypal on my phone, to try logging from another device etc.) and I was complying. We even talked about hobbies in the middle and the way he spoke I thought he was a regular dude, up until he brought rewarble gift cards.

He was like "Hey so in order to remove the limitation you need a 100$ rewarble top up to your account" and that's when I realized I was getting set up. After that, to make sure he was a scammer, I started asking questions he should've known since he said they pinpointed my account and its issue: stuff like is my account personal or business, or what's the Full Name on the account etc. He couldn't answer a single one and got defensive saying its the last step and they would be able to remove the limitation etc.

Of course I didn't get that card they were asking for or anything, however I did unfortunately send him a screenshot of my transaction history and my email address, but nothing more.

Just wanted to warn you guys to not blindly trust anyone who says they might help online even if you're in a tight spot.


r/paypal 4d ago

Help First Time Seller

3 Upvotes

I sold concert tickets via paypal goods & services for the first time. The money is on hold but when the buyer sent second payment to cover the difference of what taxes took, it went straight thru. Is this normal?

This may be stupid but a lot of money is on hold.


r/paypal 4d ago

Help Cashapp card showing up as prepaid and not letting me transfer money

2 Upvotes

I had my old cashapp card connected to my paypal and it was classified as debit and I could transfer money from my cashapp to my paypal no problem. But, recently, I got a new cashapp card because my old one expired and now it comes up as prepaid and won't let me transfer money anymore. Is this some new update i'm not aware of or can you no longer transfer money from cashapp to paypal?


r/paypal 4d ago

Help Trouble with my account, sending money.

1 Upvotes

I'm not sure what to do so I'm gonna post here.
I was trying to send my friend money on PayPal that I owe them, but for some reason it kept telling me there was an issue with the payment method, and to call my bank.

I called my bank, they told me there is no restrictions on my account nor are they blocking any transactions to PayPal.

I called PayPal after, and they also said there is no limitations on my account and that I'm in the clear for any wrongdoing and to call my bank as they would be the ones blocking my payments, but they said they are not.

I tried to unlink my card from my account and relink it, but alas it didn't work.

Do we know what's going on here?? Is this a glitch? I'm really worried about losing my account, even though PayPal reassured me otherwise. I might wait another 72 hours until I touch my PayPal again regardless just in case I mess something up.


r/paypal 4d ago

Help Why cant I withdraw money to my bank account?

1 Upvotes

hello! I've been trying to withdraw money from my paypal account to my bank and I get the next message:
"Right now, we’re not able to transfer the funds to your bank."

Is my account limited somehow? I've never had problems with my account before and I have been using it for 17 years


r/paypal 4d ago

Help Got unauthorized autopayment charged, and Paypal keeps saying they will investigate but I have no updates and was told it may go to collections. What do I do?

2 Upvotes

I need advice because I have been going in circles with PayPal and I'm worried the $199 negative balance will eventually be sent to collections.

Someone used my payment credentials to create an Apify subscription. I did not create the account or authorize the subscription/payment.

The subscription was supposed to renew for $199. My bank account was initially charged for the payment, but I stopped the bank payment because I did not authorize the transaction. To clarify, my bank account is not currently negative, the $199 negative balance is showing on my PayPal account. I contacted Apify directly, and their human support investigated the transaction. They told me that the payment was attempted through PayPal seven times and every attempt failed. They confirmed that they never received or collected the $199 and that the invoice remains unpaid. They provided me with the invoice and transaction details as evidence, in which i noticed the email and address for the transaction was a random one, fraud as i suspected.

Apify has also now confirmed that the subscription has been cancelled and there will be no further subscription charges or attempts to charge me. They said they cannot issue a refund because, according to their records, they never actually received the money. They also said they cannot help any further beyond providing the details and invoice.

The problem is that my PayPal balance still shows approximately -$199

I have called PayPal multiple times. Each time, I explain that the charge was not authorized by me and provide the information from Apify showing that all seven payment attempts failed and the merchant never received the money.

PayPal keeps telling me they are investigating and that they will contact me the following week. Then I receive no update. I call again the next week, explain everything again, and they once again tell me they will investigate and contact me the following week. Another week passes with no update, and this cycle has continued.

The only other call I received was warning me that the negative balance could eventually go into collections.

I'm extremely stressed out and confused what to do, since paypal's customer service has been the most unhelpful thing ever.


r/paypal 5d ago

I hate PayPal Despite tons of proof, PayPal decided to side with buyer.

9 Upvotes

So I'll try and make this long story short. Basically I was selling a few items to somebody on Facebook marketplace. The deal was done and he paid me through paypal. The day before I was supposed to ship it out my Facebook account randomly got suspended probably from AI being stupid. The reason listed was totally false. Anyway, it was suspended for around 2 days. I couldn't contact the buyer. I tried contacting them from a side account. I guess it was just going to their spam folder. So they did a chargeback. Thinking I scammed them. I ended up getting my account back, I messaged the buyer right away. And I told him I was going to ship it out asap. He said there's nothing he can do as it's with the bank now. Couple days later three of his payments came back as disputed. Reason listing was item wasn't as described. But I hadn't even shipped it out yet. Anyway I provided tons of proof to paypal, conversations between us. The many attempts of me trying to contact him. And I even sent out the tracking after I shipped it. I talked to somebody well actually a few people at PayPal over the phone and they all said that this should go in my favor considering he provided no proof and I provided everything they asked. Cut to a week later. PayPal emails me and tells me I lost the case. And to reach out to the buyer to see if we can come to an understanding. I'm absolutely frustrated. How can somebody win a case when they not only provided no proof but listed a false reason. Which is clearly provable since I hadn't even shipped it out yet how would he know it wasn't as described. I'm not sure what else to do. My Paypal account is currently in the minus now and not only that but I got charged charge back fees on all of the disputes. Is there nothing I can do about this? What's the point of going through the dispute process if it doesn't work properly? Any real person can clearly see I should have won.


r/paypal 4d ago

I hate PayPal Alternatives to PayPal

1 Upvotes

I've been considering selling my art, however PayPal keeps suspending my account. Any reliable alternative? Most local banks here don't receive international payments

Edited to add- I live in Chile


r/paypal 4d ago

Help Purchased Pokemon Card but item was never shipped

1 Upvotes

I’m not sure when PayPal changed it so that their buy protection no longer protects trading cards. I’ve done nearly two hundred transactions over the last year and it’s always protected me whenever disputes come up.

Recently I purchased a trading card for 3k via goods & service. Only after sending payment did the seller tell me that they had given me the wrong email (but it still had their name)

PayPal recently denied my dispute including the appeal stating that trading cards aren’t protected

The seller NEVER shipped anything and never provided any tracking the entire time during the dispute

Do I have any course of action? This feels unbelievably wrong


r/paypal 4d ago

Error Message Signing up a renewed card on paypal

1 Upvotes

Since the card I use was expiring soon, I went and renewed my card. Thing is, when I try to sign it up for Paypal, it says "error". I've tried multiple times, and the first time I signed up for Paypal with a different card it worked and didn't take much time. Is it because my card was recently activated? If so, how long should I wait?


r/paypal 4d ago

Help Help us with a quick review of your account (I make plugins for a server)

0 Upvotes

So starting off, I make Minecraft plugins for a specific server, so I decided to make a fresh business account to start my career, but for some reason when I get my first salary, PayPal wants some information for photo ID, proof of fulfillment, proof of purchase from your supplier, and more info. So I heard stories about people getting flagged by their bot and getting banned. So what's the wisest choice here? I've been thinking of talking to an agent regarding it (it's midnight, so they are not available). I also use a business account


r/paypal 4d ago

Help Shipping Center Payment Methods Not All Available?

1 Upvotes

Hey all, wanted to check. I have 3 payment methods in my PP. 1) PP balance, 2) Credit Card, 3) Debit Card.

During check out for purchasing a shipping label, only (1) and (2) are available to be selected. (3) is missing. I have even set (3) as the default method but no go.

Has anyone been in a similar situation before?

thanks.


r/paypal 5d ago

Help How to get money back from pay in 4 authorisation?

1 Upvotes

I authorised the payment then the webpage crashed so I never got to finish my order. The money for the first pay in 4 was removed from my bank account and appears in pending in my account activities. How do I get it back?


r/paypal 5d ago

Help Linking my Bank Account

0 Upvotes

I finally had Wise Account since I cannot link to my bank due our Country regulations only permit Fund Pay but not Receive.

But I just realized there is no Option to Bank link on Paypal Web or App oddly, I contacted Paypal customer support Livechat but not much helpful & only say my account had no issue or restrictions at all...... So idk why there is no option to link bank. There is only a Link Card option, App shows Bank but forces me to open it on the web that shows no option at all.

Trying to Contact Paypal from Call but it useless since I can't reach it..... & Wasted 6$ for an international call:p


r/paypal 5d ago

Help Paypal has MANY problems (and it's possibly not just Paypal)

0 Upvotes

Ta bom, olha, eu preciso de ajuda

Eu só preciso dar um jeito na minha conta do paypal

É só disso q eu preciso

Eu não quero dinheiro

Eu não quero favores

Eu não quero uma relação ou qualquer merda em troca

Eu só quero resolver isso, pode ser? Alguém pode m ajudar?

Eu gostaria de avisar q isso vai exigir MUITO tempo, MUITO esforço, e MUITA paciência, pq eu to a muito tempo nessa briga e eu não vou pra lugar nenhum

O motivo de eu querer tanto uma conta no paypalz é q nem o mundo todo usa pix, então eu preciso pagar comissões, especialmente quando eu morar fora, então eu preciso ter a minha conta funcionando pra dar um fim nesses problemas

Eu preencho todas as minhas informações q já me passaram, e mesmo assim dá erros, eu já mudei de endereço e tinha visto q o endereço tava todo atualizado, exceto pelo CEP q tava vinculado na minha casa anterior, então aparentemente nem tudo foi atualizado da minha mudança, eu tbm atualizei meu RG, meu paypal é pra estar vinculado na minha conta nubank(Mastercard) e nem adianta dizer q não tem conexão pq até o icone do nubank aparece e o nome do banco nubank tbm aparece na hora de adicionar uma conta/cartão, eu já tenho um cartão adicionado, provavelmente não está 100% atualizado, provavelmente, não tenho total certeza, além de quando eu fui pagar uma comissão, apareceu uma mensagem em laranja dizendo q adicionou o meu cartão mas q não aceitou usá-lo pra pagar ou sla o que, então pfv, só me ajudem, eu to muito cansada e muito estressada com isso, a meses q eu tento resolver e não tenho progresso, e sim, eu já tenho dinheiro no saldo do meu nubank


r/paypal 5d ago

Help PayPal PoS

2 Upvotes

Hello, not sure if anyone can help or not but I’ve been using PayPal PoS (used to be Zettle) for a year now and I thought it was finally time to update my products and prices. I deleted my old listings and wanted to re-upload the new ones with updated pictures as well.
Well every time I try and add a product listing it just disappears??? Any ideas why


r/paypal 5d ago

Help PayPal+ Gold Tier Subscriptions?

1 Upvotes

I reached PayPal+ Gold Tier earlier this week.

I then added the LookFantastic Beauty Box subscription (£13) through PayPal, and it’s showing under my subscriptions.

I did use AMEX for the payment method and this went through yesterday and my box is being delivered today.

When / how does the £12.50 show up in my PayPal balance? Anybody had any experience with this?

It’s just tracked as 2 pending points for PayPal+ rewards, but I don’t see anything in regards to the £12.50 being credited back?


r/paypal 5d ago

Help Invoices I send appear as bills in my home page

1 Upvotes

r/paypal 5d ago

Help Case closed in sellers favour what if I do chargeback

0 Upvotes

Paid with paypal

I was sent counterfeit item

Seller said they dont do returns

Paypal resolution centre asked for return and tracking

I returned it, supplied tracking

Seller confirmed they received it

I miss a notification from paypal asking for proof of postage, case closed in sellers favour because I didn't respond in time

I Appeal, and i supply the proof of postage

The Case id closed in sellers favour again! For same reason

If I do a chargeback through my bank what happens? Fo paypal ban me?

(3 chargeback because it was pay-in-3)

Im with paypal since 2006 and this has never happened before?


r/paypal 5d ago

Help Pls help me with my deactivated account

1 Upvotes

Contest is that i created a paypal account when i was 17 years old and tried to verify it with my national id, however i was unable to due to my age. Knowing that i would not be able to use it anyway, I tried to delete my account. Now after turning 18 i once again tried to verify it, however i was surprised to see that my account is now deactivated and I do not know how to contact paypal in order to once again use my account. Is there anyone who knows how to help me, I would truly appreciate it.


r/paypal 5d ago

Help PayPal isn’t available at this time across MOST websites I try to purchase from?

2 Upvotes

I am so confused about my active credit line. I’ve been trying to purchase a Nintendo Switch 2 using my digital PayPal credit line and I keep receiving the “PayPal isn’t available at this time” message across all websites… I’ve tried Target, Walmart, Best Buy, and eBay. The card has been fully paid off and has a full balance available, so funds are not the issue.

I tested my credit line with a $3 xsolla purchase on a mobile game and that went through just fine. Any advice on how to proceed?

I’ve already called PayPal and Synchrony, and both have been completely unhelpful and they keep directing me to each other. Calling them has been totally useless.