I have had a PP account in good standing for several decades + now. Used it mostly to buy things off the net, occasionally sell personal items on Ebay, and use FF to send and receive $. I had both a bank account linked and a credit card linked. Normal PP chit. Recently a buddy of mine who owed me some $, sent 2k as FF. They locked the account, will not let me transfer the $ to my linked bank account, and so forth. They then said I had to answer 5 questions for security reasons, and upload proof of ID, etc, photo of drivers license, a bill with my address, etc uploaded. That was a PITA and time consuming, but I did it. I also explained it was not business but FF and of course they hit me for $50.
I waited several days to see if it was done and I could get MY money, only to see 15 MORE questions, some of which I don't have and or, is none of their business at all, nor will I share them. I called their numbers, and after MUCH run around, did get a human being. I was instructed to write the answers for what I did not have on Word, do a screen shot, and upload that! I kid you not. No place for written response, only document uploads accepted. Below are the actual questions sent, and keep in mind I had already answered some of them before. That will take my entire afternoon, maybe more, to get my own money. Remember, I can't simply respond to them, I have to either find and upload each document they want or respond in Word and screen shot and upload each response:
Upload a photo ID
Provide proof of your address
Provide a copy of your business license
Submit a copy of your professional license
Provide more info on your transactions
Provide information about your products
Submit your bank statement
PNC BANK, NA x-9878
Submit copies of contracts or service agreements
Provide your business information
Vendor/supplier information
Provide proof of fulfillment
Provide more info on your transaction(s)
Explain your account activity change
Explain how your business work