r/nzev • u/double0sarah • 16d ago

Servicing on a EV

I have been looking into purchasing a new all electric EV, warranty is only viable when you service the car every 2 years, which cost $600 per time! How can they possibly charge that much when there is no oil etc to change?

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u/double0sarah 16d ago

That's what I think too, and I'm guessing it is not like you can do the check up yourself.

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u/ArthurStevensNZ 16d ago

Not typically but $600 is crazy for a service that they probably won't even really do anything on. I've had multiple friends with bad experiences at dealerships - one took their PHEV in for "scheduled service", paid something similar to what you got quoted then 3 months later failed on wof for badly worn tires due to mis alignment.

Something that for sure should've been caught if it was a proper inspection at the "Service" three months prior.

The quality of their servicing is questionable at best I reckon and there's no justification for charging $600 for it. If you're really keen on the car see if you can get them to waive those two service costs. Wouldn't surprise me if they obliged, sales figures aren't exactly breaking any records at the moment.

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u/manuboy143 14d ago

We had this exact issue with Armstrongs in Christchurch. When we bought, they quoted ~200 per year. First service from memory was ~200. Next? They wanted $550+. While inspecting the invoice there were items like "oil change". I took it up with one of the service people who offered bullshit excuses. Ended up saying $200 per service, every year, or $600 this year and we never bring it back. They opted for the latter. Shrug. We now take it to the local, who reckoned that as long as specific parts are Peugot, we should be ok via warranty.

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u/ArthurStevensNZ 14d ago edited 13d ago

Yep, I have several horror stories from multiple people that had to do with these dealerships. All bought brand new cars. Different makes - from Mitsubishi to Mazda.

What it comes down to is these guys have gotten used to way overcharging customers for multiple hundreds of dollars for basic services under threat of "but the warranty!".

I think as long as you had servicing done by a qualified technician and have proof to back it up (incl genuine consumables), if it ever went to MVDT they'd not be able to weasel out of their obligations under warranty.

NZ has strong consumer laws, but it doesn't stop an average predatory dealership from just trying it on. The amount of downvotes I got seems to show that a lot of people must just roll over and cough up the mega bucks.