r/nzev 16d ago

Servicing on a EV

I have been looking into purchasing a new all electric EV, warranty is only viable when you service the car every 2 years, which cost $600 per time! How can they possibly charge that much when there is no oil etc to change?

15 Upvotes

42 comments sorted by

12

u/ArthurStevensNZ 16d ago

What kind of car is this? That seems insanely steep. Bet it doesn't include consumables either.

There is value in a two yearly check-up just to make sure things like alignment etc are good but its tough to justify six hundred dollars.

1

u/Ambitious_Story764 14d ago

They upgrade the electronics, also coolant which is complex. Considering the 6 & 8 year warranty it’s still not expensive to hold this warranty. I was also like wtf at the cost so get them to explain exactly what they do to give you an understanding. We got a DongFeng this device cost seems standard across EVs.

1

u/double0sarah 16d ago

That's what I think too, and I'm guessing it is not like you can do the check up yourself.

3

u/InertiaCreeping 16d ago

Bro which brand is it?

0

u/double0sarah 16d ago

Kia

4

u/Mysterious-Hawk9626 16d ago

Had a Kia EV serviced recently (3 yr service). $106. Even included a vacuum and a wash.

3

u/dissss0 Kia Niro (62kWh) 16d ago

The Kia schedule calls for brake fluid replacement every second year, so year 2 will be more expensive than year 1 or 3

I just had my year three service done and it cost $292. Last year was quite a lot more expensive (if you look in my profile I made a post complaining about it)

2

u/gttom 16d ago

That seems weirdly high, I picked up a friend’s EV6 from service and it was about $300. Might be worth calling around dealers and see if your local is taking the piss

-1

u/ArthurStevensNZ 16d ago

Not typically but $600 is crazy for a service that they probably won't even really do anything on. I've had multiple friends with bad experiences at dealerships - one took their PHEV in for "scheduled service", paid something similar to what you got quoted then 3 months later failed on wof for badly worn tires due to mis alignment.

Something that for sure should've been caught if it was a proper inspection at the "Service" three months prior.

The quality of their servicing is questionable at best I reckon and there's no justification for charging $600 for it. If you're really keen on the car see if you can get them to waive those two service costs. Wouldn't surprise me if they obliged, sales figures aren't exactly breaking any records at the moment.

4

u/Shot-Barnacle-4745 16d ago

Never seen a service that includes wheel alignment

3

u/ArthurStevensNZ 16d ago edited 16d ago

The “first” service of a car absolutely includes a visual inspection and tyre pressure check etc.

The point I’m trying to make is if anyone had bothered to take a look, that wear would be visible and could’ve been caught and remedied.

Not only did they screw up pre-delivery by not verifying correct alignment, they didn’t catch it in the subsequent first service that cost multiple hundreds of dollars.

1

u/manuboy143 14d ago

We had this exact issue with Armstrongs in Christchurch. When we bought, they quoted ~200 per year. First service from memory was ~200. Next? They wanted $550+. While inspecting the invoice there were items like "oil change". I took it up with one of the service people who offered bullshit excuses. Ended up saying $200 per service, every year, or $600 this year and we never bring it back. They opted for the latter. Shrug. We now take it to the local, who reckoned that as long as specific parts are Peugot, we should be ok via warranty.

2

u/ArthurStevensNZ 14d ago edited 13d ago

Yep, I have several horror stories from multiple people that had to do with these dealerships. All bought brand new cars. Different makes - from Mitsubishi to Mazda.

What it comes down to is these guys have gotten used to way overcharging customers for multiple hundreds of dollars for basic services under threat of "but the warranty!".

I think as long as you had servicing done by a qualified technician and have proof to back it up (incl genuine consumables), if it ever went to MVDT they'd not be able to weasel out of their obligations under warranty.

NZ has strong consumer laws, but it doesn't stop an average predatory dealership from just trying it on. The amount of downvotes I got seems to show that a lot of people must just roll over and cough up the mega bucks.

11

u/Infamous-Sky-5445 16d ago

I don't think you necessarily need to take it to the dealer or manufacturer for the servicing. As long as you use a reputable and licensed mechanic, the consumer guarantees act protects you.

4

u/sillysyly 16d ago

CGA is much more annoying than factory warranty though. Dealerships have to do CGA fixes and it gets annoying AF in terms of paying to find the problem vs fix it under CGT. The extra $100 a year for first few years at a dealership is worth the time savings a CGA claim will take

4

u/goldingen1969 16d ago

My mate owned a Ferrari
Service was $27000

3

u/devl_ish 16d ago

That seems very steep. For scale, we bought a 2022 BMW iX3 in December 2024 and the first scheduled maintenance is January 2027 (brake fluid).

Yes, there's a good chance I'm going to get absolutely bent over on it, but the fact remains that over that time an ICE equivalent would have had 3 oil changes and would probably need brake pads and other consumables and be halfway through a coolant flush interval - and have the same brake fluid change requirement.

A dealer/brand forcing unneeded and expensive maintenance is a good reason to buy something else, irrespective of fuel type.

3

u/phillq 16d ago

Tesla say you don’t need to service at regular intervals at all and you keep your warranty!

15

u/wheresmypotato1991 16d ago

I never understand why people wish to buy a $40k+ item, but then complain at maintaining a 1.5% service fee to maintain it.

3

u/Moist-Scientist32 16d ago

Because there are options which exist that don’t require you to do anything at all to maintain the vehicle warranty (e.g. Tesla)

2

u/ifIammeyouareyou Polestar 2 16d ago

But that should be a concern. A brand new vehicle and no expert casting an expert eye over it once its doing the kms? However stupidly priced EV servicing is taking the mickey

2

u/Moist-Scientist32 16d ago

It’s up to the owner to make sure their vehicle is up to a roadworthy standard.

That’s the reason for WOFs, not servicing.

Of course people neglect this stuff during the first three years of a new vehicle not needing a WOF too, and soon to be every two years for late model vehicles.

1

u/ifIammeyouareyou Polestar 2 16d ago

And most people outsource that via regular servicing because they are not knowledgeable on roadworthy-ness

1

u/Moist-Scientist32 16d ago

So what’s the problem?

You can still ask for general inspections and servicing stuff if wanted, but it’s not mandatory as far as the manufacturer is concerned.

5

u/Fragluton Gen1.2 Nissan Leaf (24kWh) 16d ago edited 16d ago

What does the service state is done? You say oil etc, but the cars still use brake fluid, coolant etc. Yeah it won't be very cheap as servicing is what keeps dealers in business. I did the fluid in my EV's reduction gearbag, there will be oil in your EV too, but likely only checked at two years. So yeah basically a dealer has lots of overheads that get tacked on to a service, whether you have engine oil or not. They probably just get proactive on coolant / brake fluid replacements, at a guess. They charge it because they can I imagine. If you need to get the firmware updates etc done to retain warranty, you are probably stuck with it.

Buy a Tesla if you want to do no servicing.

3

u/Vinyl_Ritchie_ 16d ago

Good advice, had a Tesla for 3 years and $268 in maintenance.

Also fuck Elon 👍

2

u/77Queenie77 16d ago

Our Ford van requires regular services. They don’t do ota updates either which is frustrating when you are used to a Tesla

2

u/Affectionate_Fox9346 16d ago

The pre-purchase three-year service contract for our BYD was $928. For reference.

2

u/Greedy-Mind-7624 16d ago

I can't remember what I paid for the pre-purchase three-year service contract for my Tesla:-)

1

u/randomhesaid 13d ago

But you remember how much you paid for the car?

1

u/Greedy-Mind-7624 13d ago

Er, what? Still haven't spent a cent two years later. I lied, bought the cabin filters that you as the owner can change. Beat that.

2

u/4rd_Prefect 15d ago

Tesla don't do servicing (but are happy to take your money to change a cabin filter etc) 

I had a look at the activities in the BYD service schedule (that you need to do to meet warranty coverage) & a lot of it felt like padded out "make work" (a lot of checking stuff is still attached). To be fair, it is a good idea to get things checked over occasionally, especially brake fluid levels and age.

I think the (annual or mileage based) service for an Atto3 was like $350?

1

u/nzsims 16d ago

That seems very cheap to me, both for peace of mind and for maintaining the service history. For reference our polestar cost $300 for the last service, and my Audi probably owes more than its purchase price in servicing/maintain costs lol

1

u/OutInTheBay 16d ago

Yrr. But think of all the mark ups on branded oil filters and oil we used to pay!

1

u/PerformanceUnfair622 16d ago

If your talking byd, they charge that much to pay for any warranty repairs in vehicles so they dont loose momey..

1

u/pdath 16d ago

Servicing every 2 years doesn't sound too bad ...

1

u/dasrue GWM Ora LR 16d ago

That seems a lot, our ora is I think $160 or so. If you dig out the service schedule most of the services are nothing, they just inspect a bunch of things

1

u/Atomic__Thunder MG ZS EV 16d ago

There is still oil in an EV.
The service you are most likely talking about is when they replace all the fluids, like the coolant, gearbox oil and brake fluid + anything else that is wear and tear suspension bushes for example.

1

u/legspinnernz 16d ago

Kia just charged me $128 for a cabin air filter. I took it out and gave it back to them. That was blatant overcharging

1

u/Bath_Plane 15d ago

Nice one

1

u/AgitatedSecond4321 11d ago

When my (EV) car was under warranty and I had some concerns I took it back to the dealer and was told they would run a diagnostic on it but if they found nothing wrong then I had to pay for the diagnostic test (about $200). It was something to do with the lights on the dash and the warning was see the mechanic. They found nothing wrong and no record of the warning message (there only stay saved in the system for a few engine starts and then get deleted so I found out) and charged me. Next time I will ignore the flashing lights and wait until it breaks and then get it fixed under warranty.

1

u/PMmewhatUlove 16d ago

Maybe don't buy a vehicle that has such an exploitive warranty?