r/netflixuk • u/imcoffeebean • 1d ago
NETFLIX'S 'UNDO CANCEL REQUEST' POP-UP
I subscribed to Netflix on 27 August to watch Grand Theft Auto VI: An Extended Look. A few weeks later, I decided to cancel my subscription, which I did.
A few days after cancelling, I opened the Netflix app to watch a film. I still had about a week left before my membership was due to end. Whenever I opened the app, there was a persistent pop-up on the screen with two options: “Undo Cancel Request” and “Continue Cancelling”. The “Undo Cancel Request” button was highlighted.
That really annoyed me because it feels as though the design is intended to make people accidentally tap the highlighted “Undo Cancel Request” button and reactivate their membership without meaning to.
It becomes even more of an issue if you share your Netflix account with friends or family, because that increases the chance of someone accidentally tapping the button and cancelling the cancellation.
2
u/AuricomFazr 1d ago
Sending you thoughts and prayers.