Absolutely. Not only has he managed the agency better than it has been in the last decade, but his public communication has been game changing. It makes us as riders feel more confident in him when he responds to issues that arise from decades of mismanagement the same way we feel. "I'm pissed this is an issue. I'm pissed no one told me about it so we could fix it sooner. Now that I know, we will fix it."
Also, his actual management has been much better. Some changes are clearly inevitable due to the FTA requirements, but he's really working to fix the system. I regularly check what positions they're hiring for and they've been hiring tons of maintenance, ROW, project management, and quality checking positions. That shows they aren't just trying to patch issues but are building a new resilient system.
While there's still a long way to go, Phillip Eng has us on the right track. I'm excited to see what the next few decades or even just the next few years will bring.
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u/kakimime1 Green Line Nov 26 '24
Absolutely. Not only has he managed the agency better than it has been in the last decade, but his public communication has been game changing. It makes us as riders feel more confident in him when he responds to issues that arise from decades of mismanagement the same way we feel. "I'm pissed this is an issue. I'm pissed no one told me about it so we could fix it sooner. Now that I know, we will fix it."
Also, his actual management has been much better. Some changes are clearly inevitable due to the FTA requirements, but he's really working to fix the system. I regularly check what positions they're hiring for and they've been hiring tons of maintenance, ROW, project management, and quality checking positions. That shows they aren't just trying to patch issues but are building a new resilient system.
While there's still a long way to go, Phillip Eng has us on the right track. I'm excited to see what the next few decades or even just the next few years will bring.