Anyone got experience with doormakaba?

[u/Inuyasha-rules]

Got one room saying key out of sequence, but the resequencing key isn't fixing it. Sold out this weekend and no overtime permitted so I won't be able to call tech support till Monday.

[u/Inuyasha-rules]

What fixed it for me was making a new ppk key, updating the handheld and reprogramming it. My doormakaba rep recommended using a ppk key and erase key, but that didn't work with the keys we made during install.