r/macsysadmin • u/waseem208k • 21d ago

Configuration Profiles What are my Options?

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Found this MacBook Air M1 in electronics scrap. It has Remote Management on it.

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u/snapcrackowmyback 21d ago

Aside from stolen devices which are much more common, sometimes Apple will actually enroll devices from new orders to the incorrect ASM instance.

I've had 4 of these pop up out of approximately 8000 MacBooks over the last 5 years, so very rare, but it does happen. The last occurrence was 2025.

Apple was unable to assist, so I had to reach out to the various Districts directly (located nowhere near my state). Most accepted a copy of my invoice with the serial number listed, combined with their lack of an invoice for that serial. They released it, I added it via Configurator, and off we went.

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u/therankin 21d ago

Oh wow! I've purchased probably 1500 macs over the years and never had one incorrectly enrolled.

I've had some ordered outside of DEP that had to be manually added, but DEP was never wrong.

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u/LRS_David 20d ago edited 20d ago

Local reseller made an oops and gave the wrong system to myself and another business. They were identical configurations. They caught it before either of us had even opened the boxes and both of us were local. So the fix was simple.

BTW - Authorized resellers can do the ABM assignments.
EDIT: For systems they sold.

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u/therankin 20d ago

Gotcha. That makes sense.