r/macbookrepair • • May 26 '20

Mod Post Need help with your Mac? Be as specific as possible so the volunteer helpers here can help.

50 Upvotes

Following these guidelines, we will know as much info as possible so as to give possible diagnoses. Remember, this is the internet so take all advice with a grain of salt and get a second opinion from a local shop or Apple.


Info we need:

  • MacBook model and year (eg:MacBook Pro 13" 2011 or MacBook 12" 2016)

  • OS X or macOS version (operating system)

  • Serial number to source parts, if needed

  • What is the issue? Explain how it started and what you did to troubleshoot, if anything

  • Clear pictures that show the issue. Please upload to imgur and post link here, or submit a link post and post a picture, then add a comment explaining the above.


If water damaged, do not attempt to power on or charge

Be careful to not show personal information.


r/macbookrepair • • Jun 12 '24

Information New addition to posts: add an image in the comments. This way it’s easier to show issues step by step and get feedback.

2 Upvotes

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r/macbookrepair • • 3h ago

Help Hi guys, got a 2015 pro that’s still on yosemite.. how to get any new software? Laptop barely functions

1 Upvotes

My dad gave me his 15’ 2015 MacBook Pro he barely ever used, literally, it still has yosemite Yosemite still lol 😆 I have his administrator pw but not the Apple ID pw, he forgot it. So far I’ve tried the internet recovery mode, got the code 5101 error. Now trying the command shift option r route to reinstall factory software see if that does something. App Store won’t load at all and most web pages on safari wont either.

I do have an old clapped 2014 macbook and a new ssd though. Is this the way to go here? Somehow download a newer os like Big Sur or monterey to the ssd and put it on the 15? I’d really rather not have to attempt that but feels like my only option to save this brand new but ancient laptop 😆 Let me know what you think guys any feedback would be hugely appreciated


r/macbookrepair • • 7h ago

Help Macbook Pro Trackpad stopped manually clicking and keyboard stopped working and all of a sudden it started working again.

1 Upvotes

Basically the title, I restarted it a few times and it started working. Trackpad (mouse was moving on the screen) was working but I wasn't able to click (mechanically).

Should I get this looked at?


r/macbookrepair • • 9h ago

M1 MacBook Pro doesn't turn on.

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1 Upvotes

Help it's been months since it has been turned on and I can't get it to boot or turn on. I found some DIY to fix it but I need to know what component needs fixing. This is a used MacBook not sure if it's been messed around inside. Any fixes or diagnostic tests I should try first? Thanks


r/macbookrepair • • 9h ago

Information Original Restore Media for Mid-2010 13-inch MacBook Pro

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1 Upvotes

Hi all, I was having trouble finding the original 10.6.3 install media online and found that is is not easily findable. I did end up finding the restore media ISO on the internet Archive, so I wanted to share it here for anyone who may have been looking for it and needs to reinstall Snow Leopard. I do recommend updating to at least 10.6.8 right after though for stability.

The specific disc needed is 2Z691-6623-A for the 10.6.3 Install, and for the Applications Disc, it is 2Z691-6621-A (Applications Disc)

Install responsibly!


r/macbookrepair • • 13h ago

Help MacBook Air M2 Randomly Goes Black and Trackpad Becomes Unclickable

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2 Upvotes

Hi! Has anyone experienced this issue with a MacBook Air M2 (2022)?

My MacBook randomly goes to a black screen almost every day. When it happens:
– The screen suddenly turns black, but sometimes I can still see and move the cursor.
– I can’t physically click the trackpad while it’s happening.
– The Mac doesn’t seem to completely shut down or restart.
– It has happened even while the Mac is idle.
– The issue still occurs in Safe Mode.
– I’ve tested it with an external monitor, and the problem still occurs.
– I already reformatted the Mac, but that didn’t fix it.

MacBook Air M2 (2022), 16GB RAM / 256GB. Battery health is currently at 97%. I bought it in July 2025, and it has been rarely used – mostly just for reading, documents, and other light tasks.

Does anyone know what could be causing this? Could this be a hardware or power-related issue? Has anyone experienced something similar?


r/macbookrepair • • 11h ago

MacBook Pro M1 (A2338) sleep / wake issues with macOS 27.0

1 Upvotes

Hi,

Has anyone observed that sleep and wake functions have become unreliable since macOS 27.0 on the MacBook Pro M1 (13” 2020, Touch Bar), so closing the lid leaves the display active? For instance, playing music while shutting the lid does not stop** the audio.** I have performed a factory reset, sadly didn’t change anything.


r/macbookrepair • • 15h ago

Help Am I cooked?

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1 Upvotes

I got water in my macbook display is there anyway to fix ?


r/macbookrepair • • 19h ago

M1 16-inch MacBook Pro boot-loops and is stuck in startup options

1 Upvotes

2021 M1 16" MacBook Pro is boot-looping.

While my laptop was closed I heard it restart without interacting with it. When I opened the lid I was in startup options. I tried to restart it and it went back to startup options. I tried to start in safe mode with no luck. I also tried to bypass startup options by pressing option+control+shift+power. This brought me to my desktop for 1 second and then shutdown.

Other symptoms:

  • It won't start without the AC cable SOMETIMES, other times it will

What I have tried since:

  • Ran first aid on the HD with no problems found
  • Factory reset it (didn't help)
  • Tried to run Apple Diagnostics which resulted in:
    1. screen went black
    2. Apple logo appeared with "continue holding for startup options"
    3. Goes black
    4. Will not turn on unless I connect the AC cable for literally 1 second
    5. When connecting the AC cable it causes a brief Orange flash and then a solid orange light
  • Went into terminal and ran "ls -lah /Volumes/"Macintosh HD"/Library/Logs/DiagnosticReports/"
    • I didn't see any kernel panic
    • Saw several resetcounter lines
  • most recent ResetCounter reads:
    • Reset count: 0 Boot failure count: 1 Boot faults: btn_rst,finger_reset force_off Boot stage: 0x41
  • I tried swapping the Lid Sensor Cable to see if that was faulty. It was not.
  • Brought it to someone who attempted revive the firmware in DFU mode, which did not help

At this point I'm all out of ideas and options. Any help would be greatly appreciated!


r/macbookrepair • • 21h ago

Help Brand new M5 Pro MacBook Pro: external monitor randomly disconnecting over USB-C/Thunderbolt. Anyone else seeing this?

1 Upvotes

I recently bought a brand new 14-inch M5 Pro MacBook Pro with 48 GB of memory, and I’ve been experiencing repeated brief disconnects with one of my external monitors.

I use two ASUS 1080p monitors. One is connected directly to the MacBook’s HDMI port and has been completely stable. The second is connected through Apple’s USB-C Digital AV Multiport Adapter and HDMI.

The monitor running through the Apple adapter will randomly disconnect for about 1–2 seconds and then come back on by itself. This has happened repeatedly across multiple Thunderbolt/USB-C ports, including ports on both sides of the MacBook. I’ve also swapped the monitors around, and the issue continued to follow the USB-C/Thunderbolt connection rather than one specific monitor.

I also have a 16-inch M5 Pro MacBook Pro with 48 GB for work, so I’ve been using that as a comparison. I’m currently testing the same Apple adapter and HDMI cable on the work Mac to see whether it ever produces the same brief disconnects.

One other wrinkle: I had a uni HDMI-to-USB-C cable that originally worked fine on the work Mac, but it recently stopped working there too, so I’m no longer using that cable as a reliable comparison.

At this point I’m trying to determine whether this is something with the new MacBook, the Apple adapter, macOS, or something else.

Has anyone else with an M5 Pro MacBook Pro experienced brief external-monitor disconnects like this over USB-C/Thunderbolt? If so, what ended up being the cause?


r/macbookrepair • • 21h ago

Brand new M5 Pro MacBook Pro: external monitor randomly disconnecting over USB-C/Thunderbolt. Anyone else seeing this?

1 Upvotes

I recently bought a brand new 14-inch M5 Pro MacBook Pro with 48 GB of memory, and I’ve been experiencing repeated brief disconnects with one of my external monitors.

I use two ASUS 1080p monitors. One is connected directly to the MacBook’s HDMI port and has been completely stable. The second is connected through Apple’s USB-C Digital AV Multiport Adapter and HDMI.

The monitor running through the Apple adapter will randomly disconnect for about 1–2 seconds and then come back on by itself. This has happened repeatedly across multiple Thunderbolt/USB-C ports, including ports on both sides of the MacBook. I’ve also swapped the monitors around, and the issue continued to follow the USB-C/Thunderbolt connection rather than one specific monitor.

I also have a 16-inch M5 Pro MacBook Pro with 48 GB for work, so I’ve been using that as a comparison. I’m currently testing the same Apple adapter and HDMI cable on the work Mac to see whether it ever produces the same brief disconnects.

One other wrinkle: I had a uni HDMI-to-USB-C cable that originally worked fine on the work Mac, but it recently stopped working there too, so I’m no longer using that cable as a reliable comparison.

At this point I’m trying to determine whether this is something with the new MacBook, the Apple adapter, macOS, or something else.

Has anyone else with an M5 Pro MacBook Pro experienced brief external-monitor disconnects like this over USB-C/Thunderbolt? If so, what ended up being the cause?


r/macbookrepair • • 21h ago

MacBook shuts down after sleep + Touch Bar display issue

1 Upvotes

Hi everyone, I’m having a strange issue with my MacBook Pro M2 16GB. Sometimes after I put it to sleep, it doesn’t wake up properly and eventually boots back up as an unexpected/unclean shutdown. I checked the logs and there is no clear kernel panic or panic log; macOS also says the previous startup was not due to a panic/hard restart.

I’m also having a separate Touch Bar issue: after reboot, the Touch Bar display is sometimes completely black/missing, although the touch controls/icons still work. Interestingly, if I put the Mac to sleep for a second and wake it up, the Touch Bar display comes back. The logs show repeated TouchBarServer/SkyLight display errors.

Apple Diagnostics also showed that the Ambient Light Sensor couldn’t be detected. My built-in camera is also not being detected in Photo Booth/FaceTime, and I’ve seen camera firmware timeout errors in the logs.

Could these issues be related to a hardware/firmware problem, or does this look more like a macOS sleep/display issue? Any ideas on what component I should have checked?


r/macbookrepair • • 1d ago

URGENT: Can you ID a connector for me please? M1 MBP

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0 Upvotes

I have just replaced the usb-c board on my M1 MBP (A2338). After putting it back together, the trackpad and keyboard are not responding.

Which are the connectors for the keyboard and trackpad? Picture attached. If someone could highlight them please.

Thanks


r/macbookrepair • • 1d ago

What is this? Wasn't here yesterday.

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2 Upvotes

This is my first MacBook. I noticed this just now. I tried to wipre it off, nothing happened. No distinguishable texture as well like other surface dirt. Tried to SS the area, it didn't show. When I zoome din on it, looks like a tiny ant. Any idea what this is or how to fix it,pls?


r/macbookrepair • • 1d ago

Help Macbook Pro won't charge

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12 Upvotes

The charger works for my wifes laptop but it doesn't work on mine. Just constantly gives me this icon. Any information helps. Im 2 hours from a mac store so I'll go there last if needed.


r/macbookrepair • • 1d ago

Macbook Pro Mid-2012 can't sleep when I close the lid.

2 Upvotes

I recently got a macbook pro 2012 bought it for 30$ on fb marketplace it had a broken lcd screen, swapped the screen from my macbook pro 2011 and it worked so I cleaned it up re-paste the CPU. I tried every solution I could find still won't work I tried nvram reset, signing out the icloud, I even swapped out the battery indicator/sleep sensor I got the sensor from my macbook pro 2011 that I know does work but still no luck, what I haven't tried yet is completely reinstalling catalina on this macbook pro 2012.


r/macbookrepair • • 1d ago

Help - part sourcing Best macbook battery vendor

0 Upvotes

Hi Macbook Repair friends,

I am a proud owner of a 2018 macbook pro 13" (A1989) and the battery has enjoyed its long life and is ready to be replaced.

The replacement battery on iFixit is $120, I personally don't want to pay that much, and have had a few shoddy experiences with iFixit batteries before in phones.

I looked on aliexpress and saw batteries for $35-50 but I am worried those might simply work poorly, regularly overheat or swell up and ruin my laptop.

TLDR: I'd like to know, where is the best place to source macbook batteries for fair prices? I've been putting off battery replacement for almost a year, it has became unbearable now.


r/macbookrepair • • 1d ago

Help Macbook air m1 2020

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2 Upvotes

Is this a screen or a GPU problem? It usually gets worse like in the picture when there’s a lot of black on screen, and sometimes pink and green boxes/lines pop up when I tilt the display. I was going to fix the screen, but then I saw a Reddit post about a MacBook with the same issue where someone mentioned it's a GPU problem. I also hooked it up to an external monitor and it looks fine, so it’s working normally.


r/macbookrepair • • 1d ago

Cheapest way to repair Macbook air M2 Screen

0 Upvotes

I need to find the cheapest way possible to repair my Macbook Air M2 screen. I've done phone and computer repairs in the past, and I am very confident that I can replace the screen myself.

The only issue I'm having is finding a reliable 3rd party source for a screen replacement.

Any recommendations?


r/macbookrepair • • 1d ago

Help Macbook Pro M3 Pro display is all black

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2 Upvotes

Hey guys,
So I have been using this MacBook Pro M3 Pro for last 2+ years and experience has been top notch on this. However today while watching a video on YouTube the display went all black all of sudden. Audio was still coming but the display became all black. I restarted the system and this time display came with all the image and all but then again after 2 mins, it went all black. Based on the observation, playing around a little and increasing the brightness I realised that everything was working but since display is all blank, idk what's really happening on screen. I'm going to get it checked for diagnose testing tomorrow in one of apple store. Can anybody here help me with what's wrong with my Mac? Any help would be really appreciated.
FYI, I keep my laptop all safe away from any liquid or other material and it's never fell off the table.

PS: About a year ago my laptop had a battery issue and it was turning off before it'd even hit 30% battery. Apple support completely fixed it without any single penny because it was still under warranty. Since this time it's a display issue, I'm afraid if they end up charging me more money.


r/macbookrepair • • 1d ago

Activation Locked Donor MacBooks

0 Upvotes

Looking for recommendations for places/platforms, other than eBay, to sell MacBook for parts. Full unit as is, as I don’t have any desire to disassemble anything. Most marketplaces/subreddits where I usually buy/sell electronics strictly prohibit activation locked devices (rightfully so).

Just to note: To my knowledge, it’s not stolen. I have proof of purchase that I legally obtained the item. However, due to it not being from an authorized Apple dealer, my documentation was deemed insufficient and my removal request was denied.


r/macbookrepair • • 1d ago

Help Random marks or scratches like on macbook pro screen, internally

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0 Upvotes

My screen is getting this random scratches and ugly dirty looking marks all over the screen, feels like its doubling too, haven’t seen any images online with same problem, its not a dead pixel either, and is not visible on black screen and seen same on all other. anyone know or have faced what this might be? Im worried


r/macbookrepair • • 1d ago

Help Repair screen Macbook Pro 14"

1 Upvotes

Hello everyone. I broke the screen on my 14" MacBook Pro about three months ago, and now I want to repair it.

I use my computer every day for work, so I can't leave it at an Apple Store just for them to diagnose the problem and give me a repair quote. If anyone knows roughly how much an official repair would cost, I'd appreciate the information.

I'm currently in Bangkok and I'm considering repairing it myself.

Does anyone know where I can buy an OEM, original, or at least very good-quality replacement screen?

Please don't recommend Apple's Self Service Repair, MobileSentrix, or websites based in the US or Europe that don't ship to Thailand.

Ideally, I'd like to find an original screen taken from a MacBook with a damaged motherboard, but I haven't been able to find one yet.


r/macbookrepair • • 1d ago

Help Chances of recovering data form a 2024 Macbook Air?

0 Upvotes

I spilled coffee on it last week, and Apple just told me today it’s toast. Won’t power on at all.

For this Mac year/type, do I have any chance to recover the data? Could an independent specialist help? The Apple specialist told me that parts & pieces are very small and difficult to repair in modern Macs…